Parcel Panel Order Tracking

Parcel Panel Order Tracking

Omtaler (5 001)

Samlet vurdering
5
Antall per vurderingsnivå
  • 97 % av vurderingene er 5 stjerner
  • 2 % av vurderingene er 4 stjerner
  • 0 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 0 % av vurderingene er 1 stjerner
7. november 2024

Very bad tracking app that do not track order correctly, It does not update tracking on my order with Colis Privé and the support is very bad and will not help you.

Mister Gift
Frankrike
12 måneder bruker appen
Channelwill svarte 8. november 2024

Hello Mister Gift,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how crucial accurate tracking updates are to your ...

Redigert 30. november 2024

UPDATE: Tracking is not being updated. I have contacted customer support and it's been 2 days and still no resolve to my issue. My customers are mad and so am I. My tracking on another site has the updated information, this app is not updating my tracking. Very upset.

This app is sending out emails to my all customers saying they have a delivery exception! When in fact, when I check with another ...

The Nichole Collection
USA
Rundt 2 år bruker appen
Channelwill svarte 14. november 2022

Hi there!

Our deepest apologies for the inconvenience that this has caused! As our system updates orders' tracking details from courier official website, we have no access to ...

10. januar 2021

Not good for big stores. Prices too high. And take care...there is no customer service. They didn´t answer by chat and by email. Not recomended

DepiLife™
Chile
Nesten 2 år bruker appen
Channelwill svarte 15. januar 2021

UPDATE:

Hi team,

Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.

Firstly we're sorry for the bad experience, thanks for your ...

2. oktober 2023

For a year, I use this app and pay 9 euros a month. And it worked fine. Until now all track and trace text is shown in Chinese all of a sudden. Without warning or announcement nothing. Contacted support they say I now suddenly have to switch to another abonomment which costs 50 euros a month. So 40 euros more. Is the and SCAMM? Bit sad if you do this without announcing it in advance. I have angry ...

SPINGAR.COM
Nederland
9 måneder bruker appen
Channelwill svarte 27. desember 2023

Hi,

Thank you for your feedback, and we sincerely apologize for any inconvenience you may have experienced. Our tracking information relies on data sourced from your courier' ...

20. januar 2024

This is the worst customer support ever! Hidden charges, you will be charged secretly from random things without explanation. I had spoken to Maryam and she ignored me and forgot about my support ticket. She said it would be resolved immediately and she did not respond for 40 minutes. She also did not follow up after I reminded her. Terrible customer support staff, garbage hidden fees they don't ...

Berbax
USA
4 måneder bruker appen
Channelwill svarte 24. januar 2024

Hi there,

Thank you very much for your feedback, we apologize for not being able to get back to you promptly as the time you contacted us coincided with our agent shift ...

30. oktober 2023

Worst app ever, all the emails and notifications end up in customer's spam folders. After this, I asked for help and they asked me to configure Klaviyo to trigger the emails but without any templates.
Really a waste of time and energy.

Graphene X
Hongkong SAR Kina
4 måneder bruker appen
Channelwill svarte 31. oktober 2023

Hi Graphene X,

We understand how frustrating it can be when our app doesn't live up to your expectations, and for that, we sincerely apologize. Our team is disappointed that ...

11. juli 2023

HORROR - DO NOT INSTALL
(writing this from my 3rd store)

I thought this app works for a long time, and I've turned on option so my customers get notified when their order is Ready, In transit or Delivered.

But this fkin app does not work. It said Order READY all the time when the clearly orders were delivered and my customers opened up disputes few days before they recieved their orders and they ...

Sult Scent
USA
3 måneder bruker appen
Channelwill svarte 12. juli 2023

Hi there,

Thank you for your trust and taking the time to leave a valued feedback for us. We are terribly sorry for the inconvenience and troubles caused to you.

After ...

Redigert 2. januar 2021

The app is good but not for big stores. I am using it but I have to find a better solution. When you start to have many orders, the price is increasing too much for the service. Others reviews saying "cheap" are not doing business obviously, maybe fake comments.

Le Stylistic
Frankrike
Rundt 2 måneder bruker appen
Channelwill svarte 15. januar 2021

UPDATE:

Hi team,

Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.

Firstly we're sorry for the bad experience, thanks for your ...

11. juli 2023

HORROR - DO NOT INSTALL
(writing this from my 2nd store)

I thought this app works for a long time, and I've turned on option so my customers get notified when their order is Ready, In transit or Delivered.

But this fkin app does not work. It said Order READY all the time when the clearly orders were delivered and my customers opened up disputes few days before they recieved their orders and they ...

Provocia
USA
Rundt 2 måneder bruker appen
Channelwill svarte 12. juli 2023

Hi there,

Thank you for your trust and taking the time to leave a valued feedback for us. We are terribly sorry for the inconvenience and troubles caused to you.

After ...

12. august 2020

This app charge like a premium amount but they don't offer accurate tracking of partially fulfilled order we are taken there 399$ plan but it is not worth for us if you fulfilled your order partially then other order will not show when the customer track order through their app, we paid 399$ to them and we got lots of complaints and negative reviews too which is effected our brand value as well ...

My Dream Store
India
20 dager bruker appen
Channelwill svarte 12. august 2020

Hi, thanks for your feedback.

We are so surprised to what you said, our support team responded promptly and professionally to your question about tracking orders with ...