ParcelWILL Order Tracking
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Omtaler (2 237)
Raffiner
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Etter vurdering
het is goed
discutions réactif . problème résolus avec leurs aide.
Update: We have since switched to another provider due to ongoing issues. Tracking was often inaccurate, which required us to contact support repeatedly. The support team was responsive, but resolving tracking problems through chat took more time than it would have to update things manually—especially since there’s still no option to edit tracking ourselves.
Additionally, the delivery page layout wasn’t a good fit for our brand; it felt too basic and unprofessional for what we needed.
Still rating 3 stars, as the app works for basic needs, but it just didn’t meet our expectations for flexibility or presentation.
Original Review:
So far it is pretty good. I have run into some issues though. Tracking will not always be 100% accurate and there is no way to manually change this. I have had the app installed about 2 weeks and have had 5 chats regarding updating the tracking numbers all taking 1-2 days.
I hope they implement a manual change soon as i waste more time on the chat fixing the issue than it would take me to manually do.
So for now it gets a 3 star. ill update again later if improved.
Pros: Can be integrated with many other apps like help desk
Cons: tracking status shown is always delayed, sometimes cannot detect the right courier
Price: Not cheap
Customer service: Great.
Hello, DWARFLAB!
Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. We have arranged a specialist to follow up all your requests and please know that we would be happy to arrange a conversation with you and our team to discuss your feedback, and you can reply to this e-mail to let us know how we could contribute to improving . We are interested in hearing your opinions and suggestions. At Parcel Panel, we are devoted to your success, and we are constantly striving to improve so that we are a better fit for your business's goals and standards.
Looking forward to your response!
Best regards,
Parcel Panel
does its job, basically.
Careful, it does NOT cover the detailed tracking status translation.
The "Tracking translation strings" function described here doesn't work:
https://docs.parcelpanel.com/article/6#Part%203.%20Translation%20strings
It can only translate a full string (without any auto generated names in it, such as city names, country names etc...). Therefore any tracking status including an auto generated word (at least 50% of the tracking status), can't be translated properly.
I hope it can be fixed someday, you guys just need to allow a "partial" tracking status string translation. I am not a soft dev myself but it doesn't seem to be a huge challenge.
Greetings!
We sincerely appreciate your support for our app. Your feedback is also highly valued. We are excited to share that we have launched a new feature this year – automatic translation of tracking details – which has been well received by many of our users. We are grateful for your suggestion to improve our app. We hope you will continue to explore our platform and share your valuable suggestions with us.
We hope you have been enjoying your experience so far. We just wanted to check in and see if you are satisfied with the various features and the support we provide. If there are any issues or concerns that arise, please know that you can always reach out to us for assistance. Our team is always here, with a smile on our faces, ready to help resolve any problems that may come your way. You are a valued member of our app community, and we want to make sure you have the best possible experience. Thank you for being a part of our app family.
Best Wishes,
ParcelPanel Team
Great
Hi Desert Doria,
Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear that you recognize this application as great.
Additionally, we would love to hear more about your experience using the application so far. Is there anything specific you're enjoying, or any areas where you feel we could improve? Your feedback is invaluable to us as we continue to enhance our services.
If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you.
Once again, thank you for choosing us, and we look forward to assisting you further.
Best regards,
Parcel Panel Team
Hi there，
I hope this message finds you well.
We noticed your 3-star rating for our app and wanted to ask if there's anything specific we can do to improve your experience. We truly value your feedback, as it's essential in helping us improve.
While you didn't leave a comment with your rating, we're eager to hear more about your experience. Could you please take a moment to share your thoughts? Your insights are invaluable to us; they'll help us address any issues and make the necessary improvements.
If you've encountered any difficulties or have suggestions, please don't hesitate to let us know. We're committed to assisting you and ensuring a positive experience with our app.
Thank you for your time and for considering sharing more with us. We look forward to hearing from you soon and working together to resolve any concerns you may have.
Warm regards,
Elysee
ParcelPanel Team
Hello,
I hope this email finds you well.
We noticed your recent 3-star rating and wanted to see if there's anything we can do to enhance your experience with our app. Your feedback is incredibly valuable to us.
While you didn't provide specific comments, we would be grateful if you could share more details. Your insights are crucial for us to understand and address any issues you might have faced.
Please feel free to share any difficulties or suggestions. We're committed to ensuring a positive experience and are here to support you.
Thank you for your time and feedback. We eagerly await your response and are dedicated to resolving any concerns you may have.
Warm regards,
Hugo
Parcel Panel Team