Parcel Panel Order Tracking

best app on shopify for tracking orders/parcels, highly recommended!!

Just started using this app and had a few issues with setup (operator error) great help from the support team and now up and running and looking forward to letting customers know what is happening with their orders-

Fast and efficient service.

La conversation était trés fluide! la dame je crois que c'est Welly était trés sympa et poli! merci encore pour votre disponibilité

Quick with their support, and provide information which is helpful to the question being asked.

Problème technique résolu en 30 minutes ! bon service par chat. je recommande l'application puisque le support existe

Function wise it's pretty good.
Frustratingly they are quick to remind you to upgrade when you reach the limits of a plan, but they don't automatically reduce the amount you pay if your orders that month fall short of the tier you're in. Looking back at the past few months I can see that we've lined the pockets of Parcel Panel with $100s of unused credits because they told us we needed to upgrade the plan when really we didn't.

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Update: since writing my original review, the PP team reached out to refund about 1/4 of the over payments I made this year (paying for tiers that I wasn't using). They have also created a bespoke plan for me which has made the whole PP experience a lot more cost effective.

With this app, the experience is made much better thanks to the customer service. Definitely recommend!

Great app for order tracking especially if you are starting your business. Customer service is exceptional.

thanks for everything