CWILL Order Tracking

snelle reactie fijne service

Super snel en fijn antwoord gehad!

great communication, quick fixes. plan is on the pricier side but it is what it is

I love it i recommend you guys to make atleast more than 20 tracking order. make it like 30-50

Great support from a real person! Very quick answers and everything resolved. The only thing I am still waiting for in this app is to add the common European last-mile delivery carriers to the track and trace page. This is more clear for the customer to know with who their package has been shipped. Once this is added to the features (which they promised will come), I will change my review to 5 stars.

App works great. But it sometimes misleads tracking number with wrong carrier. I had to ask contact support every time to correct them. I hope there is a feature that store end can revise carrier by ourselves. Other than that, customer support was fast enough and always solve my issues. Thank you for your help.

Had a few issues with Royal Mail Uk tracking. support were responsive and the issue seems to have been fixed

apart from that the app has been great and has a good feature set which helps with customer satisfaction

I love this app because it is very simple and ease to use.

It has so many carrier partners included in its basic plan.

I just want the main thing to manually update the courier partner whom the app shows is different from the original one.

Regards,

Function wise it's pretty good.
Frustratingly they are quick to remind you to upgrade when you reach the limits of a plan, but they don't automatically reduce the amount you pay if your orders that month fall short of the tier you're in. Looking back at the past few months I can see that we've lined the pockets of Parcel Panel with $100s of unused credits because they told us we needed to upgrade the plan when really we didn't.

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Update: since writing my original review, the PP team reached out to refund about 1/4 of the over payments I made this year (paying for tiers that I wasn't using). They have also created a bespoke plan for me which has made the whole PP experience a lot more cost effective.

Thanks Kath for supporitng immediately on the issue raised on the app. She resolved it immediately with soft spoken skill,,,,,,,,,,,,,,,,,,,,,,,Thanks Kath