Parcel Panel Order Tracking , 3,122 則評價

Great service! Fast responding and give extra additions to your account as a gift! :)

Top-notch application for order tracking, coupled with a responsive customer support team available around the clock. Delighted to be part of the Parcel Panel order tracking community.

Super app, service is very fast to help if you have any issues.

Good app, fast and effective support, Thanks Donna

sorted the issue out pretty quickly

Really nice so far, easy to use and quick customer support.

The app is very clear and the tracking page looks great. It's also perfect for beginners who are just starting out. You have all the functions you need straight away and you can even have the branding removed free of charge. I can only recommend it and the support is friendly and fast.

Awesome app. Customer service is top notch. Really enjoy them and am using because they seem to be cheaper than other tracking applications. Great compatibility with everything and has tons of settings to take advantage of. Can't recommend enough

Update to reply: Track my orders in real-time means customers see real-time tracking of the parcels! This doesn't not mean Shopify sync. Please amend your misleading wording to state it means Shopify sync and NOT courier tracking.
I also suggest you amend your chat support practices as they are extremely pushy for positive reviews by yourselves, therefore skewing the ratings.

Misleading Information on 'Real-Time' Tracking: What you need to know

I have been trialling this app for 2 weeks and had high expectations; however, it isn't what it says it is. They state, track your package in 'Real-Time'. This is NOT the case and they are falsely advertising this. They tell me it takes 4-6 hours on average to get the courier updates. This isn't good when you have fast shipments and the package is out for delivery, the customer wont get an email update until it's too late.
The app cannot get granular information about where the package is. I use DPD uk and they cannot add the postcode so all you see is that the package is at a 'DPD depot' which can mean anything.
The tracking page app map doesn't show correctly the delivery address nor location of the parcel. The map often just says it's at a DPD parcel shop!
I also have an issue with the way they collect reviews. You are constantly bombarded with review requests after you chat with them. They put multiple pictures and text pleading for a review. I now know why this app has many 'service' reviews and not a lot about the app itself.
I will be uninstalling this app for the above reasons as it does not work like they say it does. Be warned.

The best app and service. As a beginner, I highly recommend trying this app