ParcelWILL Order Tracking

Thanks Kath for supporitng immediately on the issue raised on the app. She resolved it immediately with soft spoken skill,,,,,,,,,,,,,,,,,,,,,,,Thanks Kath

Much help thanks

good!!!!!

Accurate tracking. Great customer service! Reasonable prices for the services rendered.

Had a few issues with Royal Mail Uk tracking. support were responsive and the issue seems to have been fixed

apart from that the app has been great and has a good feature set which helps with customer satisfaction

merci jane

I love this app because it is very simple and ease to use.

It has so many carrier partners included in its basic plan.

I just want the main thing to manually update the courier partner whom the app shows is different from the original one.

Regards,

Great

Function wise it's pretty good.
Frustratingly they are quick to remind you to upgrade when you reach the limits of a plan, but they don't automatically reduce the amount you pay if your orders that month fall short of the tier you're in. Looking back at the past few months I can see that we've lined the pockets of Parcel Panel with $100s of unused credits because they told us we needed to upgrade the plan when really we didn't.

--
Update: since writing my original review, the PP team reached out to refund about 1/4 of the over payments I made this year (paying for tiers that I wasn't using). They have also created a bespoke plan for me which has made the whole PP experience a lot more cost effective.

nice aap