Parcel Panel Order Tracking
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
- Precios
-
Plan gratis disponible. Prueba gratis disponible.
- Características
- Populares entre los negocios de Estados Unidos
- Se usa directamente en el panel de control de Shopify
- Funciona con los temas más recientes
- Calificación
- 5,0 (4.772)
- Desarrollador
- Channelwill
Galería de imágenes destacadas
ParcelPanel: reduce los tickets WISMO, mejora la fidelidad del cliente y aumenta las ventas.
Rastrea pedidos en tiempo real. Envía notificaciones automáticas para mantener a los clientes informados. Crea una página de seguimiento personalizada y multilingüe con amplias opciones, sin más preguntas de “¿Dónde está mi pedido?”. Aumenta las ventas con un sistema inteligente de upsell. Accede a análisis avanzados y optimiza tus envíos. Oculta detalles de origen chino con un clic, perfecto para dropshipping. ¿Necesitas ayuda? Contáctanos 24/7 por chat o correo.
- Rastrea tus pedidos y última milla, sincroniza info de envío con PayPal.
- Involucra a tus clientes con notificaciones fluidas de envíos de ParcelPanel.
- Página de seguimiento personalizada—reduce las consultas WISMO.
- Oculta todos los detalles de origen chino con un clic, ideal para dropshipping.
- Upsell inteligente, protección de envíos, análisis potentes y soporte 24/7.
- Características
- Populares entre los negocios de Estados Unidos
- Se usa directamente en el panel de control de Shopify
- Funciona con los temas más recientes
Idiomas
Alemán, Inglés, Español, Francés, Chino (simplificado), Italiano, Chino (tradicional), Sueco, Holandés, Portugués (Brasil), Checo, Danés, Finés, Japonés, Coreano, Noruego (Bokmål), Polaco, Tailandés, Turco, Portugués (Portugal), y noruego
Funciona con
Shopify Flow, Pago, Cuentas de clientes, Klaviyo, Loox, Judge.me, PageFly, Gorgias, YotpoCategorías
Seguimiento
- Página de seguimiento de promoción de marca
- Página de búsqueda de pedidos
- Seguimiento en tiempo real
- Enlace de seguimiento personalizado
- Traducción
- Fecha de entrega estimada
- Seguimiento general
- Paneles de control
- Exportación de pedidos
- Múltiples empresas de transportes
- API
- Informes y estadísticas
- Protección de la empresa de transportes
Etiquetas y embalaje
Precios
Gratis
Gratis
- 20 pedidos/mes
- 1500 transportistas
- Seguimiento en tiempo real
- Página de seguimiento
- Panel inteligente
- Análisis básicos
- Diseñado para Shopify
Esencial
$11 al mes
o $108 al año con un ahorro del 18%
$0.05 por cuota adicional
- 200 pedidos/mes
- Upsell inteligente
- EDD post-compra
- Estado personalizado
- Notificaciones de envío
- Protección de envío
- Análisis avanzados
Prueba gratis de 7 días
Profesional
$59 al mes
o $564 al año con un ahorro del 20%
$0.05 por cuota adicional
- 2,000 pedidos/mes
- Traducción automática
- EDD pre-compra
- Exportar CSV & PDF
- Integración con Klaviyo, Gorgias, Zendesk y PayPal
- API & Webhook
Prueba gratis de 7 días
Enterprise
$479 al mes
o $4,548 al año con un ahorro del 21%
$0.05 por cuota adicional
- 25,000 pedidos/mes
- Canal de seguimiento dedicado
- Integraciones personalizadas
- Gerente de éxito del cliente
- Onboarding y soporte prioritario
Prueba gratis de 7 días
Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
Reseñas (4.772)
Parcel Panel has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. It’s easy to use, customizable, and has significantly reduced customer inquiries regarding delivery. Their support team is also very responsive and helpful whenever needed. Highly recommend this app for any e-commerce store looking to streamline their shipping communication and boost customer satisfaction!
Clear app, helpfull employees in the chat, a lot of solutions to provide detailed shipping information to the customers. Big 10 out of 10!
Excellent App with Top-Notch Support
The Parcel Panel Order Tracking app is fantastic! It makes tracking orders easy and straightforward for both us and our customers. The interface is user-friendly, and the app integrates seamlessly with our store, keeping our customers informed every step of the way.
A special thanks to Donna from their support team. She provided outstanding help in no time, resolving my issue quickly and efficiently. Her assistance was excellent and made the process smooth and hassle-free.
For anyone looking for a reliable order tracking solution backed by fast, helpful customer service, Parcel Panel Order Tracking is the perfect choice. Five stars, no question!
Changing to 5 STARS 29/11/24:
Kelly and team have gone above and beyond to rectify the shortcomings stated below. While a delay still exists in API status reporting, the workarounds comprising of custom email templates for our customers, dynamic URL redirections direct to the carrier page, and carrier shortcuts embedded on our store shipping pages have made such a difference. Furthermore, if a customer nows click our email tracking button, they are no longer required to enter their tracking number to view their live shipping status on the carrier page.
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Was really excited to download this app, the customer service from outset was really good and we had high hopes.
On paper the app offered all the functionality we needed as we wanted to start proactively notifying customers by email when their parcels were out for delivery, delivered, and if there was a failed delivery (proactively notifying the customers so they could re-book delivery with the carrier).
However, only when starting to use the app did it become apparent there were a number of shortfalls. The first being that Parcel Panel shipping data can lag the carrier data by up to 6 hours.
This wouldn’t necessarily be an issue, however the “Track my Parcel” button contained in the Parcel Panel emails sent to customers (out for delivery, parcel delivered, failed delivery etc) can only be linked to the Parcel Panel tracking page (the one that uses 6hr lagging data) and not directly to the Carrier Tracking Page on the carrier website (which uses real time tracking data).
What does this mean, well if a customer clicks “Track my Parcel” from a Parcel Panel email, the data they see may be up to 6hours out of date. Not ideal.
The approach of only linking the “Track my Parcel” button to the Parcel Panel tracking page and not the Carrier Tracking Page also poses a problem when a customer receives a failed delivery email from Parcel Panel, as rebooking a missed delivery can only be done via the carrier website which cannot be accessed by the email sent.
This one of the major issues for us as we'd be essentially sending a missed delivery email to our customers highlighting that they needed to rebook delivery for another day, however they would have no ability to rebook their missed delivery from the email we sent. Not good customer experience, particularly for a customer who has missed delivery of their parcel.
I did pose a simple solution to Parcel panel, asking them if Shopify Merchants could be given the option to choose whether the “Track my Parcel” button in the Parcel Panel emails goes directly to the Parcel Panel tracking page or the Carrier’s Tracking page. Even with the missed delivery example above considered, the request was rejected by the team stating that the App's aim is to keep customers in its own eco-system.
More broadly, while it is possible to use Shopify’s native email notifications in place of Parcel Panel’s (out for delivery, delivered) - these emails cannot be configured to use Parcel Panel’s variables meaning delivery data contained in the email is basic a not as much of a value add to customers. Please note this point is not a limitation on Parcel Panel’s side but worth noting as it’s the only alternative to the Parcel Panel emails.
I don’t like to leave negative reviews however I wanted to make others aware of the limitations as we didn’t identify these until we had invested a significant amount of time setting the system up. Only when it’s live and active do you see the shortfalls.
Hi there,
Thank you for providing these precise feedbacks. All your voices will be heard and will be delivered to our product manager. Our team has provided a solution of email notification for you.
For variables, there are a lot of variables can be placed in our email templates and many of them are very popular among users. However, in case for Shopify, Shopify indeed is not realistic to take other third-party app variables, since there are tons of application on this platform. We appreciate your time in leaving feedback and hope we can assist you in the future.
We hope you will give us another chance to make things better. We sincerely appreciate your ongoing support and look forward to hearing back from you.
Warm regards,
ParcelPanel Team
Fast and reliable customer support. And the Tracking app is great been using it for years now.
Soporte técnico
Soporte de la aplicación proporcionado por Parcel Panel Order Tracking.
Desarrollador
WORK SPACE B15 ON 2/F, WING CHEUNG IND BLDG 58 - 70 KWAI CHEONG, Hong Kong, HK, 999077, HK
Fecha de lanzamiento
25 de enero de 2019 · Registro de cambios