Parcel Panel Order Tracking
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
- Hinnoittelu
-
Ilmainen sopimus saatavilla. Ilmainen kokeilu saatavilla.
- Kohokohdat
- Yritysten suosima Yhdysvalloissa
- Käytä suoraan Shopify Adminissa
- Toimii uusimpien teemojen kanssa
- Tähtiarvio
- 5,0 (4 756)
- Kehittäjä
- Channelwill
Esittelykuvagalleria
ParcelPanel: vähennä WISMO-pyyntöjä, lisää asiakasuskollisuutta ja kasvata myyntiä.
Seuraa tilauksia reaaliajassa. Lähetä toimitusilmoitukset automaattisesti pitääksesi asiakkaat ajan tasalla. Luo brändätty, monikielinen seurantaportaali kattavilla mukautusvaihtoehdoilla—ei enää “Missä tilaukseni on?” -kysymyksiä. Lisää myyntiä älykkäällä lisämyyntijärjestelmällä. Hyödynnä tehokasta analytiikkaa ja optimoi toimitusratkaisusi. Piilota kaikki Kiinaan viittaavat tiedot yhdellä klikkauksella—ihanteellinen dropshippingille. Tarvitsetko apua? Olemme käytettävissä 24/7.
- Seuraa tilauksia ja viimeisen mailin toimitusta, synkronoi lähetysinfo PayPal.
- Viehätä asiakkaita sujuvilla ParcelPanel lähetysilmoituksilla.
- Mukautettava brändätty seurantasisivu – vähennä WISMO-pyyntöjä.
- Piilota Kiinan alkuperä yhdellä napsautuksella, täydellinen pudotuskauppaan.
- Älykäs lisämyyntijärjestelmä, toimitussuojaus, tehokas analytiikka ja 24/7 tuki.
- Kohokohdat
- Yritysten suosima Yhdysvalloissa
- Käytä suoraan Shopify Adminissa
- Toimii uusimpien teemojen kanssa
Kielet
Saksa, Englanti, Espanja, Ranska, Kiina (yksinkertaistettu), Italia, Kiina (perinteinen), Ruotsi, Hollannin kieli, Portugali (Brasilia), Tšekki, Tanska, Suomi, Japani, Korea, Norja (bokmål), Puola, Thai, Turkki, Portugali (Portugali), ja norja
Toimii seuraavan kanssa:
Shopify Flow, Kassa, Asiakastilit, Loox, Klaviyo, Judge.me, PageFly, Gorgias, YotpoLuokat
Seuranta
Hinnoittelu
Ilmainen
Ilmainen
- 20 tilaukset/kk
- 1500+ kuljetusliikettä
- Reaaliaikainen seuranta
- Brändätty seuranta
- Älykäs hallinta
- Perusanalytiikka
- Räätälöity Shopifylle
Perus
$11 /kuukausi
tai $108/vuosi ja säästä 18 %
0,05 $ per lisäkiintiö
- 200 tilausta/kk
- Älykäs lisämyynti
- Oston jälkeinen EDD
- Mukautettu lähetyksen tila
- Toimitusilmoitukset
- Toimitussuoja
- Edistynyt analytiikka
7 päivän maksuton kokeilu
Ammattilainen
$59 /kuukausi
tai $564/vuosi ja säästä 20 %
0,05 $ per lisäkiintiö
- 2000 tilausta/kk
- Automaattinen käännös
- Ennen ostoprosessia EDD
- CSV & PDF vie
- Integraatiot: Klaviyo, Gorgias, Yotpo & PayPal
- API & Webhook
7 päivän maksuton kokeilu
Yritys
$479 /kuukausi
tai $4,548/vuosi ja säästä 21 %
0,05 $ per lisäkiintiö
- 25000 tilausta/kk
- Omistettu seuranta-kanava
- Räätälöidyt integraatiot
- Asiakassuhdepäällikkö
- Omistettu käyttöönotto ja ensisijainen tuki
7 päivän maksuton kokeilu
Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein.
Arvostelut (4 756)
Parcel Panel has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. It’s easy to use, customizable, and has significantly reduced customer inquiries regarding delivery. Their support team is also very responsive and helpful whenever needed. Highly recommend this app for any e-commerce store looking to streamline their shipping communication and boost customer satisfaction!
Clear app, helpfull employees in the chat, a lot of solutions to provide detailed shipping information to the customers. Big 10 out of 10!
Changing to 5 STARS 29/11/24:
Kelly and team have gone above and beyond to rectify the shortcomings stated below. While a delay still exists in API status reporting, the workarounds comprising of custom email templates for our customers, dynamic URL redirections direct to the carrier page, and carrier shortcuts embedded on our store shipping pages have made such a difference. Furthermore, if a customer nows click our email tracking button, they are no longer required to enter their tracking number to view their live shipping status on the carrier page.
---------------------------------------------------------------------
Was really excited to download this app, the customer service from outset was really good and we had high hopes.
On paper the app offered all the functionality we needed as we wanted to start proactively notifying customers by email when their parcels were out for delivery, delivered, and if there was a failed delivery (proactively notifying the customers so they could re-book delivery with the carrier).
However, only when starting to use the app did it become apparent there were a number of shortfalls. The first being that Parcel Panel shipping data can lag the carrier data by up to 6 hours.
This wouldn’t necessarily be an issue, however the “Track my Parcel” button contained in the Parcel Panel emails sent to customers (out for delivery, parcel delivered, failed delivery etc) can only be linked to the Parcel Panel tracking page (the one that uses 6hr lagging data) and not directly to the Carrier Tracking Page on the carrier website (which uses real time tracking data).
What does this mean, well if a customer clicks “Track my Parcel” from a Parcel Panel email, the data they see may be up to 6hours out of date. Not ideal.
The approach of only linking the “Track my Parcel” button to the Parcel Panel tracking page and not the Carrier Tracking Page also poses a problem when a customer receives a failed delivery email from Parcel Panel, as rebooking a missed delivery can only be done via the carrier website which cannot be accessed by the email sent.
This one of the major issues for us as we'd be essentially sending a missed delivery email to our customers highlighting that they needed to rebook delivery for another day, however they would have no ability to rebook their missed delivery from the email we sent. Not good customer experience, particularly for a customer who has missed delivery of their parcel.
I did pose a simple solution to Parcel panel, asking them if Shopify Merchants could be given the option to choose whether the “Track my Parcel” button in the Parcel Panel emails goes directly to the Parcel Panel tracking page or the Carrier’s Tracking page. Even with the missed delivery example above considered, the request was rejected by the team stating that the App's aim is to keep customers in its own eco-system.
More broadly, while it is possible to use Shopify’s native email notifications in place of Parcel Panel’s (out for delivery, delivered) - these emails cannot be configured to use Parcel Panel’s variables meaning delivery data contained in the email is basic a not as much of a value add to customers. Please note this point is not a limitation on Parcel Panel’s side but worth noting as it’s the only alternative to the Parcel Panel emails.
I don’t like to leave negative reviews however I wanted to make others aware of the limitations as we didn’t identify these until we had invested a significant amount of time setting the system up. Only when it’s live and active do you see the shortfalls.
Hi there,
Thank you for providing these precise feedbacks. All your voices will be heard and will be delivered to our product manager. Our team has provided a solution of email notification for you.
For variables, there are a lot of variables can be placed in our email templates and many of them are very popular among users. However, in case for Shopify, Shopify indeed is not realistic to take other third-party app variables, since there are tons of application on this platform. We appreciate your time in leaving feedback and hope we can assist you in the future.
We hope you will give us another chance to make things better. We sincerely appreciate your ongoing support and look forward to hearing back from you.
Warm regards,
ParcelPanel Team
Excellent App with Top-Notch Support
The Parcel Panel Order Tracking app is fantastic! It makes tracking orders easy and straightforward for both us and our customers. The interface is user-friendly, and the app integrates seamlessly with our store, keeping our customers informed every step of the way.
A special thanks to Donna from their support team. She provided outstanding help in no time, resolving my issue quickly and efficiently. Her assistance was excellent and made the process smooth and hassle-free.
For anyone looking for a reliable order tracking solution backed by fast, helpful customer service, Parcel Panel Order Tracking is the perfect choice. Five stars, no question!
Fast and reliable customer support. And the Tracking app is great been using it for years now.
Kehittäjä
WORK SPACE B15 ON 2/F, WING CHEUNG IND BLDG 58 - 70 KWAI CHEONG, Hong Kong, HK, 999077, HK
Lanseerattu
25. tammikuu 2019 · Muutosloki