Parcel Panel Order Tracking
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
- 요금제
-
무료 플랜 사용 가능. 무료 체험 이용 가능.
- 하이라이트
- 미국의 비즈니스에서 인기 있는 앱
- Shopify 관리자에서 바로 사용 가능
- 최신 테마와 작동
- 평점
- 5.0 (4,728)
- 개발자
- Channelwill
추천 이미지 갤러리
ParcelPanel: WISMO 문의를 줄이고, 고객 충성도를 높이며, 매출을 증대하세요.
실시간으로 주문을 추적하고, 고객 불만 전에 문제를 해결하세요. 자동으로 배송 알림을 보내 고객에게 정보를 제공합니다. 맞춤형, 다국어 지원 브랜드 추적 페이지를 만들어 “내 주문은 어디 있나요?“라는 질문을 없애세요. 스마트 업셀 시스템으로 매출을 증대하세요. 강력한 분석을 활용해 배송 솔루션을 최적화하세요. 클릭 한 번으로 모든 중국 출처 정보를 숨겨 드롭쉬핑에 완벽합니다. 도움이 필요하신가요? 24/7 라이브 채팅 또는 이메일로 문의하세요.
- 주문 및 최종 배송 단계를 추적하고, 배송 정보를 PayPal과 동기화하세요.
- 원활한 ParcelPanel 배송 알림으로 고객과 소통하세요.
- 사용자 지정이 가능한 브랜드 트래킹 페이지로 WISMO 문의를 줄이세요.
- 클릭 한 번으로 모든 중국 원산지 정보를 숨기세요. 드롭쉬핑 비즈니스에 최적입니다.
- 스마트 업셀 시스템, 배송 보호, 강력한 분석 기능, 그리고 24/7 지원.
- 하이라이트
- 미국의 비즈니스에서 인기 있는 앱
- Shopify 관리자에서 바로 사용 가능
- 최신 테마와 작동
언어
독일어, 영어, 스페인어, 프랑스어, 중국어(간체), 이탈리아어, 중국어(번체), 스웨덴어, 네덜란드어, 포르투갈어(브라질), 체코어, 덴마크어, 핀란드어, 일본어, 한국어, 노르웨이어 (부크몰), 폴란드어, 태국어, 터키어, 포르투갈어 (포르투갈), 그리고 노르웨이어
요금제
무료
무료
- 월 20건 주문
- 1500개 이상의 운송사 지원
- 실시간 추적
- 브랜드화된 추적 페이지
- 스마트 대시보드
- 기본 분석 기능
- Shopify에 최적화
기본
$11 /월
또는 연 $108 및 18% 할인
추가 할당량당 $0.05
- 월 200건 주문
- 스마트 업셀
- 구매 후 예상 배송일(EDD)
- 맞춤형 배송 상태
- 배송 알림
- 배송 보호
- 고급 분석 기능
7일 무료 체험
프로페셔널
$59 /월
또는 연 $564 및 20% 할인
추가 할당량당 $0.05
- 월 2,000건 주문
- 자동 번역
- 구매 전 예상 배송일(EDD)
- CSV 및 PDF 내보내기
- Klaviyo, Gorgias, Yotpo, Zendesk, PayPal 통합
- API 및 Webhook
7일 무료 체험
엔터프라이즈
$479 /월
또는 연 $4,548 및 21% 할인
추가 할당량당 $0.05
- 월 25,000건 주문
- 전용 추적 채널
- 맞춤형 통합
- 고객 성공 관리자
- 전용 온보딩 및 우선 지원
7일 무료 체험
모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기
리뷰 (4,728)
Parcel Panel has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. It’s easy to use, customizable, and has significantly reduced customer inquiries regarding delivery. Their support team is also very responsive and helpful whenever needed. Highly recommend this app for any e-commerce store looking to streamline their shipping communication and boost customer satisfaction!
Clear app, helpfull employees in the chat, a lot of solutions to provide detailed shipping information to the customers. Big 10 out of 10!
Changing to 5 STARS 29/11/24:
Kelly and team have gone above and beyond to rectify the shortcomings stated below. While a delay still exists in API status reporting, the workarounds comprising of custom email templates for our customers, dynamic URL redirections direct to the carrier page, and carrier shortcuts embedded on our store shipping pages have made such a difference. Furthermore, if a customer nows click our email tracking button, they are no longer required to enter their tracking number to view their live shipping status on the carrier page.
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Was really excited to download this app, the customer service from outset was really good and we had high hopes.
On paper the app offered all the functionality we needed as we wanted to start proactively notifying customers by email when their parcels were out for delivery, delivered, and if there was a failed delivery (proactively notifying the customers so they could re-book delivery with the carrier).
However, only when starting to use the app did it become apparent there were a number of shortfalls. The first being that Parcel Panel shipping data can lag the carrier data by up to 6 hours.
This wouldn’t necessarily be an issue, however the “Track my Parcel” button contained in the Parcel Panel emails sent to customers (out for delivery, parcel delivered, failed delivery etc) can only be linked to the Parcel Panel tracking page (the one that uses 6hr lagging data) and not directly to the Carrier Tracking Page on the carrier website (which uses real time tracking data).
What does this mean, well if a customer clicks “Track my Parcel” from a Parcel Panel email, the data they see may be up to 6hours out of date. Not ideal.
The approach of only linking the “Track my Parcel” button to the Parcel Panel tracking page and not the Carrier Tracking Page also poses a problem when a customer receives a failed delivery email from Parcel Panel, as rebooking a missed delivery can only be done via the carrier website which cannot be accessed by the email sent.
This one of the major issues for us as we'd be essentially sending a missed delivery email to our customers highlighting that they needed to rebook delivery for another day, however they would have no ability to rebook their missed delivery from the email we sent. Not good customer experience, particularly for a customer who has missed delivery of their parcel.
I did pose a simple solution to Parcel panel, asking them if Shopify Merchants could be given the option to choose whether the “Track my Parcel” button in the Parcel Panel emails goes directly to the Parcel Panel tracking page or the Carrier’s Tracking page. Even with the missed delivery example above considered, the request was rejected by the team stating that the App's aim is to keep customers in its own eco-system.
More broadly, while it is possible to use Shopify’s native email notifications in place of Parcel Panel’s (out for delivery, delivered) - these emails cannot be configured to use Parcel Panel’s variables meaning delivery data contained in the email is basic a not as much of a value add to customers. Please note this point is not a limitation on Parcel Panel’s side but worth noting as it’s the only alternative to the Parcel Panel emails.
I don’t like to leave negative reviews however I wanted to make others aware of the limitations as we didn’t identify these until we had invested a significant amount of time setting the system up. Only when it’s live and active do you see the shortfalls.
Hi there,
Thank you for providing these precise feedbacks. All your voices will be heard and will be delivered to our product manager. Our team has provided a solution of email notification for you.
For variables, there are a lot of variables can be placed in our email templates and many of them are very popular among users. However, in case for Shopify, Shopify indeed is not realistic to take other third-party app variables, since there are tons of application on this platform. We appreciate your time in leaving feedback and hope we can assist you in the future.
We hope you will give us another chance to make things better. We sincerely appreciate your ongoing support and look forward to hearing back from you.
Warm regards,
ParcelPanel Team
Excellent App with Top-Notch Support
The Parcel Panel Order Tracking app is fantastic! It makes tracking orders easy and straightforward for both us and our customers. The interface is user-friendly, and the app integrates seamlessly with our store, keeping our customers informed every step of the way.
A special thanks to Donna from their support team. She provided outstanding help in no time, resolving my issue quickly and efficiently. Her assistance was excellent and made the process smooth and hassle-free.
For anyone looking for a reliable order tracking solution backed by fast, helpful customer service, Parcel Panel Order Tracking is the perfect choice. Five stars, no question!
Fast and reliable customer support. And the Tracking app is great been using it for years now.
지원
Channelwill에서 Parcel Panel Order Tracking에 대한 회원님의 모든 질문에 답변해 드릴 수 있습니다.