Parcel Panel Order Tracking

Parcel Panel Order Tracking

Priser
Gratis abonnement tilgjengelig. Gratis prøveperiode tilgjengelig.
Høydepunkter
Populært blant bedrifter i USA
Bruk direkte i Shopify-administrator
Fungerer med de nyeste temaene
Vurdering
5,0 (4 696)
Utvikler
Channelwill

ParcelPanel: reduser WISMO-billetter, fremme kundelojalitet og øk salget.

Spor bestillinger i sanntid og løs unntak før kundene klager. Send automatisk fraktvarsler for å holde dem informert. Lag en merket, flerspråklig sporingsside med rike tilpasninger—slipp flere spørsmål om “Hvor er bestillingen min?”. Øk salget med et smart upsell-system. Få tilgang til kraftige analyser og optimaliser fraktløsningene. Skjul alle kinesiske opprinnelsesdetaljer med ett klikk—perfekt for dropshipping. Trenger du hjelp? Vi er tilgjengelige 24/7.

Spor bestillinger i sanntid og løs unntak før kundene klager. Send automatisk fraktvarsler for å holde dem informert. Lag en merket, flerspråklig sporingsside med rike tilpasninger—slipp flere spørsmål om “Hvor er bestillingen min?”. Øk salget med et smart upsell-system. Få tilgang til kraftige analyser og optimaliser fraktløsningene. Skjul alle kinesiske opprinnelsesdetaljer med ett klikk—perfekt for dropshipping. Trenger du hjelp? Vi er tilgjengelige 24/7. mer
  • Spor bestillingene dine og siste-mile levering, synk fraktinfo til PayPal.
  • Engasjer kundene med sømløse ParcelPanel varsler for frakt.
  • Tilpassbar Branded sporingsside—reduser WISMO-henvendelser.
  • Skjul alle kinesiske opprinnelsesdetaljer med 1 klikk, perfekt for dropshipping.
  • Smart upsell-system, fraktbeskyttelse, kraftig analyse og 24/7 støtte.
Høydepunkter
Populært blant bedrifter i USA
Bruk direkte i Shopify-administrator
Fungerer med de nyeste temaene

Språk

Tysk, Engelsk, Spansk, Fransk, Kinesisk (forenklet), Italiensk, Kinesisk (tradisjonell), Svensk, Nederlandsk, Portugisisk (Brasil), Tsjekkisk, Dansk, Finsk, Japansk, Koreansk, Norsk (bokmål), Polsk, Thai, Tyrkisk, Portugisisk (Portugal), og norsk

Fungerer med

Shopify Flow, Butikkens kasse, Loox, Klaviyo, Judge.me, PageFly, Gorgias, Yotpo

Priser

Gratis

Gratis

  • 20 bestillinger/måned
  • 1500+ fraktselskaper
  • Sanntidssporing
  • Sporingsside
  • Smart dashbord
  • Grunnleggende analyser
  • Skreddersydd for Shopify

Essensiell

$11 / måned

eller $108/år og spar 18 %

0,05 USD per tilleggskvote

  • 200 pedidos/mês
  • Upsell inteligente
  • EDD pós-compra
  • Status personalizado de envio
  • Notificações de envio
  • Proteção de envio
  • Análises avançadas

7-dagers gratis prøveperiode

Profesjonell

$59 / måned

eller $564/år og spar 20 %

0,05 USD per tilleggskvote

  • 2,000 pedidos/mês
  • Tradução automática
  • EDD pré-compra
  • Exportação CSV&PDF
  • Integração com Klaviyo, Gorgias, Yotpo, Zendesk e PayPal
  • API&Webhook

7-dagers gratis prøveperiode

Enterprise

$479 / måned

eller $4,548/år og spar 21 %

0,05 USD per tilleggskvote

  • 25,000 pedidos/mês
  • Canal de rastreamento
  • Integrações personalizadas
  • Gerente de sucesso
  • Onboarding dedicado e suporte

7-dagers gratis prøveperiode

Alle kostnader faktureres i USD. Gjentagende og bruksbaserte kostnader faktureres hver 30. dag. Se alle prisalternativer

Omtaler (4 696)

Samlet vurdering
5
Antall per vurderingsnivå
  • 97 % av vurderingene er 5 stjerner
  • 2 % av vurderingene er 4 stjerner
  • 0 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 0 % av vurderingene er 1 stjerner
12. november 2024

Parcel Panel has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. It’s easy to use, customizable, and has significantly reduced customer inquiries regarding delivery. Their support team is also very responsive and helpful whenever needed. Highly recommend this app for any e-commerce store looking to streamline their shipping communication and boost customer satisfaction!

Vision Beam
USA
10 måneder bruker appen
Redigert 29. november 2024

Changing to 5 STARS 29/11/24:

Kelly and team have gone above and beyond to rectify the shortcomings stated below. While a delay still exists in API status reporting, the workarounds comprising of custom email templates for our customers, dynamic URL redirections direct to the carrier page, and carrier shortcuts embedded on our store shipping pages have made such a difference. Furthermore, if a customer nows click our email tracking button, they are no longer required to enter their tracking number to view their live shipping status on the carrier page.

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Was really excited to download this app, the customer service from outset was really good and we had high hopes.

On paper the app offered all the functionality we needed as we wanted to start proactively notifying customers by email when their parcels were out for delivery, delivered, and if there was a failed delivery (proactively notifying the customers so they could re-book delivery with the carrier).

However, only when starting to use the app did it become apparent there were a number of shortfalls. The first being that Parcel Panel shipping data can lag the carrier data by up to 6 hours.

This wouldn’t necessarily be an issue, however the “Track my Parcel” button contained in the Parcel Panel emails sent to customers (out for delivery, parcel delivered, failed delivery etc) can only be linked to the Parcel Panel tracking page (the one that uses 6hr lagging data) and not directly to the Carrier Tracking Page on the carrier website (which uses real time tracking data).

What does this mean, well if a customer clicks “Track my Parcel” from a Parcel Panel email, the data they see may be up to 6hours out of date. Not ideal.

The approach of only linking the “Track my Parcel” button to the Parcel Panel tracking page and not the Carrier Tracking Page also poses a problem when a customer receives a failed delivery email from Parcel Panel, as rebooking a missed delivery can only be done via the carrier website which cannot be accessed by the email sent.

This one of the major issues for us as we'd be essentially sending a missed delivery email to our customers highlighting that they needed to rebook delivery for another day, however they would have no ability to rebook their missed delivery from the email we sent. Not good customer experience, particularly for a customer who has missed delivery of their parcel.

I did pose a simple solution to Parcel panel, asking them if Shopify Merchants could be given the option to choose whether the “Track my Parcel” button in the Parcel Panel emails goes directly to the Parcel Panel tracking page or the Carrier’s Tracking page. Even with the missed delivery example above considered, the request was rejected by the team stating that the App's aim is to keep customers in its own eco-system.

More broadly, while it is possible to use Shopify’s native email notifications in place of Parcel Panel’s (out for delivery, delivered) - these emails cannot be configured to use Parcel Panel’s variables meaning delivery data contained in the email is basic a not as much of a value add to customers. Please note this point is not a limitation on Parcel Panel’s side but worth noting as it’s the only alternative to the Parcel Panel emails.

I don’t like to leave negative reviews however I wanted to make others aware of the limitations as we didn’t identify these until we had invested a significant amount of time setting the system up. Only when it’s live and active do you see the shortfalls.

Blondies Bakes
Storbritannia
3 måneder bruker appen
Channelwill svarte 14. september 2024

Hi there,

Thank you for providing these precise feedbacks. All your voices will be heard and will be delivered to our product manager. Our team has provided a solution of email notification for you.

For variables, there are a lot of variables can be placed in our email templates and many of them are very popular among users. However, in case for Shopify, Shopify indeed is not realistic to take other third-party app variables, since there are tons of application on this platform. We appreciate your time in leaving feedback and hope we can assist you in the future.

We hope you will give us another chance to make things better. We sincerely appreciate your ongoing support and look forward to hearing back from you.

Warm regards,
ParcelPanel Team

9. oktober 2024

Excellent App with Top-Notch Support

The Parcel Panel Order Tracking app is fantastic! It makes tracking orders easy and straightforward for both us and our customers. The interface is user-friendly, and the app integrates seamlessly with our store, keeping our customers informed every step of the way.

A special thanks to Donna from their support team. She provided outstanding help in no time, resolving my issue quickly and efficiently. Her assistance was excellent and made the process smooth and hassle-free.

For anyone looking for a reliable order tracking solution backed by fast, helpful customer service, Parcel Panel Order Tracking is the perfect choice. Five stars, no question!

AURAPRO SAUNA™
Canada
Rundt 1 måned bruker appen
9. september 2024

awesome, support is great and we love that our clients can track their parcels worldwide on their own!

Free Movement™ Dance Solutions
Singapore
Over 2 år bruker appen
5. november 2024

Fast and reliable customer support. And the Tracking app is great been using it for years now.

Personal Health Shop
USA
Over 3 år bruker appen

Brukerstøtte

Channelwill kan besvare eventuelle spørsmål du har om Parcel Panel Order Tracking.

Utvikler

Channelwill

WORK SPACE B15 ON 2/F, WING CHEUNG IND BLDG 58 - 70 KWAI CHEONG, Hong Kong, HK, 999077, HK

Lansert

25. januar 2019 · Endringslogg

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