Parcel Panel Order Tracking

Parcel Panel Order Tracking

Preços
Plano gratuito disponível. Avaliação gratuita disponível.
Destaques
Popular junto de empresas nos Estados Unidos da América
Utilize diretamente no Admin Shopify
Funciona com os mais recentes temas
Classificação
5,0 (4 696)
Programador
Channelwill

ParcelPanel: reduza os pedidos WISMO, fomente a fidelidade dos clientes e aumente as vendas.

Rastreie encomendas em tempo real. Envie notificações automáticas de envio para manter os clientes informados. Crie uma página de rastreamento personalizada e multilíngue—chega de “Onde está a minha encomenda?”. Aumente as vendas com upsell inteligente. Aceda a análises avançadas e otimize os envios. Oculte detalhes de origem chinesa com um clique—ideal para dropshipping. Precisa de ajuda? Contacte-nos via chat ou email 24/7.

Rastreie encomendas em tempo real. Envie notificações automáticas de envio para manter os clientes informados. Crie uma página de rastreamento personalizada e multilíngue—chega de “Onde está a minha encomenda?”. Aumente as vendas com upsell inteligente. Aceda a análises avançadas e otimize os envios. Oculte detalhes de origem chinesa com um clique—ideal para dropshipping. Precisa de ajuda? Contacte-nos via chat ou email 24/7. mais
  • Acompanhe seus pedidos e entrega final, sincronize as informações com o PayPal.
  • Engaje os clientes com notificações de envio do ParcelPanel.
  • Página de rastreamento personalizada — reduza as chamadas WISMO.
  • Oculte detalhes de origem chinesa com 1 clique, ideal para dropshipping.
  • Upsell inteligente, proteção de envio, análises poderosas e suporte 24/7.
Destaques
Popular junto de empresas nos Estados Unidos da América
Utilize diretamente no Admin Shopify
Funciona com os mais recentes temas

Idiomas

alemão, inglês, espanhol, francês, chinês (simplificado), italiano, chinês (tradicional), sueco, neerlandês, português (Brasil), checo, dinamarquês, finlandês, japonês, coreano, norueguês (Bokmål), polaco, tailandês, turco, português (Portugal)e norueguês

Funciona com

Shopify Flow, Finalização da compra, Klaviyo, Loox, Judge.me, PageFly, Gorgias, Yotpo

Preços

Grátis

Gratuito

  • 20 pedidos/mês
  • 1500+ transportadoras
  • Rastreamento em tempo real
  • Página de rastreamento
  • Painel inteligente
  • Análise básica
  • Para Shopify

Essencial

$11 / mês

ou $108/ano e poupe 18%

$0,05 por quota adicional

  • 200 pedidos/mês
  • Upsell inteligente
  • EDD pós-compra
  • Status personalizado
  • Notificações de envio
  • Proteção de envio
  • Análise avançada

Avaliação gratuita de 7 dias

Profissional

$59 / mês

ou $564/ano e poupe 20%

$0,05 por quota adicional

  • 2.000 pedidos/mês
  • Tradução automática
  • EDD pré-compra
  • Exportação CSV&PDF
  • Integração com Klaviyo, Gorgias, Yotpo, Zendesk e PayPal
  • API&Webhook

Avaliação gratuita de 7 dias

Empresarial

$479 / mês

ou $4,548/ano e poupe 21%

$0,05 por quota adicional

  • 25.000 pedidos/mês
  • Canal exclusivo de rastreamento
  • Integrações personalizadas
  • Gerente de sucesso do cliente
  • Suporte e onboarding prioritário

Avaliação gratuita de 7 dias

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

Avaliações (4 696)

Avaliação geral
5
Pontuação por nível de classificação
  • 97% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
12 de novembro de 2024

Parcel Panel has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. It’s easy to use, customizable, and has significantly reduced customer inquiries regarding delivery. Their support team is also very responsive and helpful whenever needed. Highly recommend this app for any e-commerce store looking to streamline their shipping communication and boost customer satisfaction!

Vision Beam
Estados Unidos
10 months usando a aplicação
Editado a 29 de novembro de 2024

Changing to 5 STARS 29/11/24:

Kelly and team have gone above and beyond to rectify the shortcomings stated below. While a delay still exists in API status reporting, the workarounds comprising of custom email templates for our customers, dynamic URL redirections direct to the carrier page, and carrier shortcuts embedded on our store shipping pages have made such a difference. Furthermore, if a customer nows click our email tracking button, they are no longer required to enter their tracking number to view their live shipping status on the carrier page.

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Was really excited to download this app, the customer service from outset was really good and we had high hopes.

On paper the app offered all the functionality we needed as we wanted to start proactively notifying customers by email when their parcels were out for delivery, delivered, and if there was a failed delivery (proactively notifying the customers so they could re-book delivery with the carrier).

However, only when starting to use the app did it become apparent there were a number of shortfalls. The first being that Parcel Panel shipping data can lag the carrier data by up to 6 hours.

This wouldn’t necessarily be an issue, however the “Track my Parcel” button contained in the Parcel Panel emails sent to customers (out for delivery, parcel delivered, failed delivery etc) can only be linked to the Parcel Panel tracking page (the one that uses 6hr lagging data) and not directly to the Carrier Tracking Page on the carrier website (which uses real time tracking data).

What does this mean, well if a customer clicks “Track my Parcel” from a Parcel Panel email, the data they see may be up to 6hours out of date. Not ideal.

The approach of only linking the “Track my Parcel” button to the Parcel Panel tracking page and not the Carrier Tracking Page also poses a problem when a customer receives a failed delivery email from Parcel Panel, as rebooking a missed delivery can only be done via the carrier website which cannot be accessed by the email sent.

This one of the major issues for us as we'd be essentially sending a missed delivery email to our customers highlighting that they needed to rebook delivery for another day, however they would have no ability to rebook their missed delivery from the email we sent. Not good customer experience, particularly for a customer who has missed delivery of their parcel.

I did pose a simple solution to Parcel panel, asking them if Shopify Merchants could be given the option to choose whether the “Track my Parcel” button in the Parcel Panel emails goes directly to the Parcel Panel tracking page or the Carrier’s Tracking page. Even with the missed delivery example above considered, the request was rejected by the team stating that the App's aim is to keep customers in its own eco-system.

More broadly, while it is possible to use Shopify’s native email notifications in place of Parcel Panel’s (out for delivery, delivered) - these emails cannot be configured to use Parcel Panel’s variables meaning delivery data contained in the email is basic a not as much of a value add to customers. Please note this point is not a limitation on Parcel Panel’s side but worth noting as it’s the only alternative to the Parcel Panel emails.

I don’t like to leave negative reviews however I wanted to make others aware of the limitations as we didn’t identify these until we had invested a significant amount of time setting the system up. Only when it’s live and active do you see the shortfalls.

Blondies Bakes
Reino Unido
3 months usando a aplicação
Questão respondida por Channelwill 14 de setembro de 2024

Hi there,

Thank you for providing these precise feedbacks. All your voices will be heard and will be delivered to our product manager. Our team has provided a solution of email notification for you.

For variables, there are a lot of variables can be placed in our email templates and many of them are very popular among users. However, in case for Shopify, Shopify indeed is not realistic to take other third-party app variables, since there are tons of application on this platform. We appreciate your time in leaving feedback and hope we can assist you in the future.

We hope you will give us another chance to make things better. We sincerely appreciate your ongoing support and look forward to hearing back from you.

Warm regards,
ParcelPanel Team

9 de outubro de 2024

Excellent App with Top-Notch Support

The Parcel Panel Order Tracking app is fantastic! It makes tracking orders easy and straightforward for both us and our customers. The interface is user-friendly, and the app integrates seamlessly with our store, keeping our customers informed every step of the way.

A special thanks to Donna from their support team. She provided outstanding help in no time, resolving my issue quickly and efficiently. Her assistance was excellent and made the process smooth and hassle-free.

For anyone looking for a reliable order tracking solution backed by fast, helpful customer service, Parcel Panel Order Tracking is the perfect choice. Five stars, no question!

AURAPRO SAUNA™
Canadá
About 1 month usando a aplicação
9 de setembro de 2024

awesome, support is great and we love that our clients can track their parcels worldwide on their own!

Free Movement™ Dance Solutions
Singapura
Over 2 years usando a aplicação
5 de novembro de 2024

Fast and reliable customer support. And the Tracking app is great been using it for years now.

Personal Health Shop
Estados Unidos
Over 3 years usando a aplicação

Assistência

Channelwill pode responder a qualquer pergunta que tenha sobre Parcel Panel Order Tracking.

Programador

Channelwill

WORK SPACE B15 ON 2/F, WING CHEUNG IND BLDG 58 - 70 KWAI CHEONG, Hong Kong, HK, 999077, HK

Lançada

25 de janeiro de 2019 · Registo de alterações

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