Parcel Panel Order Tracking

Parcel Panel Order Tracking

Priser
Gratisplan tillgänglig. Gratis testversion tillgänglig.
Höjdpunkter
Populär bland företag i USA
Använd direkt i Shopify-admin
Fungerar med de senaste temana
Betyg
5,0 (4 756)
Utvecklare
Channelwill

ParcelPanel: minska WISMO-ärenden, stärka kundlojaliteten och öka försäljningen.

Spåra beställningar i realtid. Skicka automatiska fraktaviseringar för att hålla kunderna uppdaterade. Skapa en anpassad, flerspråkig spårningssida – inga fler frågor om ”Var är min beställning?”. Öka försäljningen med ett smart merförsäljningssystem. Få kraftfull analys och optimera dina fraktlösningar. Dölj all information om kinesiskt ursprung med ett klick – perfekt för dropshipping. Behöver du hjälp? Kontakta oss via livechatt eller e-post, tillgängligt dygnet runt.

Spåra beställningar i realtid. Skicka automatiska fraktaviseringar för att hålla kunderna uppdaterade. Skapa en anpassad, flerspråkig spårningssida – inga fler frågor om ”Var är min beställning?”. Öka försäljningen med ett smart merförsäljningssystem. Få kraftfull analys och optimera dina fraktlösningar. Dölj all information om kinesiskt ursprung med ett klick – perfekt för dropshipping. Behöver du hjälp? Kontakta oss via livechatt eller e-post, tillgängligt dygnet runt. mer
  • Spåra beställningar och sista leverans, synka fraktinfo med PayPal.
  • Engagera kunder med smidiga leveransaviseringar från ParcelPanel.
  • Anpassningsbar varumärkesanpassad spårningssida – minska WISMO-förfrågningar.
  • Dölj alla kinesiska ursprungsdetaljer med ett klick – perfekt för dropshipping.
  • Smart uppsäljning, fraktsskydd, kraftfulla analyser och support dygnet runt.
Höjdpunkter
Populär bland företag i USA
Använd direkt i Shopify-admin
Fungerar med de senaste temana

Språk

tyska, engelska, spanska, franska, kinesiska (förenklad), italienska, kinesiska (traditionell), svenska, nederländska, portugisiska (brasiliansk portugisiska), tjeckiska, danska, finska, japanska, koreanska, norska (bokmål), polska, thailändska, turkiska, portugisiska (Portugal), och norska

Fungerar med

Shopify Flow, Kassa, Kundkonton, Loox, Klaviyo, Judge.me, PageFly, Gorgias, Yotpo

Priser

Gratis

Gratis

  • 20 beställningar/månad
  • 1500+ transportörer
  • Real-tidsspårning
  • Spårningssida
  • Smart instrumentpanel
  • Grundläggande analyser
  • Anpassat för Shopify

Grundläggande

$11 /månad

eller $108/år och spara 18 %

0,05 USD per ytterligare kvot

  • 200 beställningar/månad
  • Smart uppsäljning
  • Post-köp EDD
  • Anpassad leveransstatus
  • Fraktnotifikationer
  • Fraktkydd
  • Avancerad analys

Prova gratis i 7 dagar

Professionell

$59 /månad

eller $564/år och spara 20 %

0,05 USD per ytterligare kvot

  • 2 000 beställningar/månad
  • Automatisk översättning
  • Förhands-EDD
  • CSV & PDF-export
  • Integrationer: Klaviyo, Gorgias, Yotpo, PayPal
  • API & Webhook

Prova gratis i 7 dagar

Företag

$479 /månad

eller $4,548/år och spara 21 %

0,05 USD per ytterligare kvot

  • 25 000 beställningar/månad
  • Dedikerad spårningskanal
  • Anpassade integrationer
  • Kundframgångschef
  • Dedikerad onboarding och prioriterad support

Prova gratis i 7 dagar

Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ

Recensioner (4 756)

Helhetsomdöme
5
Antal per omdömesnivå
  • 97 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 0 % av omdömena har 1 stjärnor
12 november 2024

Parcel Panel has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. It’s easy to use, customizable, and has significantly reduced customer inquiries regarding delivery. Their support team is also very responsive and helpful whenever needed. Highly recommend this app for any e-commerce store looking to streamline their shipping communication and boost customer satisfaction!

Vision Beam
USA
10 månader användning av appen
1 december 2024

Clear app, helpfull employees in the chat, a lot of solutions to provide detailed shipping information to the customers. Big 10 out of 10!

FenTes4you
Nederländerna
Ungefär 2 år användning av appen
Redigerat 29 november 2024

Changing to 5 STARS 29/11/24:

Kelly and team have gone above and beyond to rectify the shortcomings stated below. While a delay still exists in API status reporting, the workarounds comprising of custom email templates for our customers, dynamic URL redirections direct to the carrier page, and carrier shortcuts embedded on our store shipping pages have made such a difference. Furthermore, if a customer nows click our email tracking button, they are no longer required to enter their tracking number to view their live shipping status on the carrier page.

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Was really excited to download this app, the customer service from outset was really good and we had high hopes.

On paper the app offered all the functionality we needed as we wanted to start proactively notifying customers by email when their parcels were out for delivery, delivered, and if there was a failed delivery (proactively notifying the customers so they could re-book delivery with the carrier).

However, only when starting to use the app did it become apparent there were a number of shortfalls. The first being that Parcel Panel shipping data can lag the carrier data by up to 6 hours.

This wouldn’t necessarily be an issue, however the “Track my Parcel” button contained in the Parcel Panel emails sent to customers (out for delivery, parcel delivered, failed delivery etc) can only be linked to the Parcel Panel tracking page (the one that uses 6hr lagging data) and not directly to the Carrier Tracking Page on the carrier website (which uses real time tracking data).

What does this mean, well if a customer clicks “Track my Parcel” from a Parcel Panel email, the data they see may be up to 6hours out of date. Not ideal.

The approach of only linking the “Track my Parcel” button to the Parcel Panel tracking page and not the Carrier Tracking Page also poses a problem when a customer receives a failed delivery email from Parcel Panel, as rebooking a missed delivery can only be done via the carrier website which cannot be accessed by the email sent.

This one of the major issues for us as we'd be essentially sending a missed delivery email to our customers highlighting that they needed to rebook delivery for another day, however they would have no ability to rebook their missed delivery from the email we sent. Not good customer experience, particularly for a customer who has missed delivery of their parcel.

I did pose a simple solution to Parcel panel, asking them if Shopify Merchants could be given the option to choose whether the “Track my Parcel” button in the Parcel Panel emails goes directly to the Parcel Panel tracking page or the Carrier’s Tracking page. Even with the missed delivery example above considered, the request was rejected by the team stating that the App's aim is to keep customers in its own eco-system.

More broadly, while it is possible to use Shopify’s native email notifications in place of Parcel Panel’s (out for delivery, delivered) - these emails cannot be configured to use Parcel Panel’s variables meaning delivery data contained in the email is basic a not as much of a value add to customers. Please note this point is not a limitation on Parcel Panel’s side but worth noting as it’s the only alternative to the Parcel Panel emails.

I don’t like to leave negative reviews however I wanted to make others aware of the limitations as we didn’t identify these until we had invested a significant amount of time setting the system up. Only when it’s live and active do you see the shortfalls.

Blondies Bakes
Storbritannien
3 månader användning av appen
Channelwill svarade 14 september 2024

Hi there,

Thank you for providing these precise feedbacks. All your voices will be heard and will be delivered to our product manager. Our team has provided a solution of email notification for you.

For variables, there are a lot of variables can be placed in our email templates and many of them are very popular among users. However, in case for Shopify, Shopify indeed is not realistic to take other third-party app variables, since there are tons of application on this platform. We appreciate your time in leaving feedback and hope we can assist you in the future.

We hope you will give us another chance to make things better. We sincerely appreciate your ongoing support and look forward to hearing back from you.

Warm regards,
ParcelPanel Team

9 oktober 2024

Excellent App with Top-Notch Support

The Parcel Panel Order Tracking app is fantastic! It makes tracking orders easy and straightforward for both us and our customers. The interface is user-friendly, and the app integrates seamlessly with our store, keeping our customers informed every step of the way.

A special thanks to Donna from their support team. She provided outstanding help in no time, resolving my issue quickly and efficiently. Her assistance was excellent and made the process smooth and hassle-free.

For anyone looking for a reliable order tracking solution backed by fast, helpful customer service, Parcel Panel Order Tracking is the perfect choice. Five stars, no question!

AURAPRO SAUNA™
Kanada
Ungefär en månad användning av appen
5 november 2024

Fast and reliable customer support. And the Tracking app is great been using it for years now.

Personal Health Shop
USA
Mer än 3 år användning av appen

Support

Channelwill kan svara på eventuella frågor du har om Parcel Panel Order Tracking.

Utvecklare

Channelwill

WORK SPACE B15 ON 2/F, WING CHEUNG IND BLDG 58 - 70 KWAI CHEONG, Hong Kong, HK, 999077, HK

Lansering

25 januari 2019 · Ändringslogg

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