Parcel Panel Order Tracking
符合 Shopify 的最高品質標準,速度快、易於使用,對商家深具價值。
- 定價
-
提供免費方案。 提供免費試用。
- 特色
- 廣受美國商家愛用
- 可直接在 Shopify 管理介面使用
- 可與最新佈景主題搭配使用
- 評分
- 5.0 (4,696)
- 開發者
- Channelwill
主要圖片圖庫
ParcelPanel:為顧客提供品牌化的售後體驗,大幅減少 WISMO 類問題、提高顧客忠誠度並促進再購轉換。
即時的物流查詢,在客戶投訴前解決異常問題。自動發送運輸通知,讓客戶隨時了解物流進度。自動產生具有豐富自訂選項的品牌化、多語言訂單查詢頁面 — 不再有諸如 “我的訂單在哪裡?” 之類的問題。透過我們的智慧追加銷售系統,輕鬆帶來更多復購營收。存取強大的數據分析看板,以此來優化您的運輸方案。一鍵隱藏所有中國/中文的相關資訊 — 非常適合代發貨。需要幫助?透過即時聊天或電子郵件聯絡我們,全天候提供服務。
- 即時查詢您的所有訂單,包括最後一公里運輸,並將包裹資訊自動同步到 PayPal 以減少交易糾紛。
- ParcelPanel 自動發送運輸通知,讓您的客戶隨時了解物流進展。
- 帶有豐富自訂元素(如預計投遞時間)的品牌化物流查詢頁,不再有諸如 “我的訂單在哪裡?” 之類的問題。
- 一鍵隱藏所有中國/中文的相關資訊 — 非常適合代發貨。
- 更多為 Shopify 商家量身打造的功能:智慧行銷系統、運輸保護(運輸險)、資料分析、24/7 的客戶服務等等。
- 特色
- 廣受美國商家愛用
- 可直接在 Shopify 管理介面使用
- 可與最新佈景主題搭配使用
語言
德文、 英文、 西班牙文、 法文、 簡體中文、 義大利文、 繁體中文、 瑞典文、 荷蘭文、 葡萄牙文 (巴西)、 捷克文、 丹麥文、 芬蘭文、 日文、 韓文、 挪威文、 波蘭文、 泰文、 土耳其文、 葡萄牙文 (葡萄牙),以及 挪威文
可與以下項目搭配使用
Shopify Flow, 結帳頁面, Loox, Klaviyo, Judge.me, PageFly, Gorgias, Yotpo定價
免費版
免費
- 每月 20 筆訂單,不限查詢次數
- 1500+ 運輸商集成
- 即時查詢訂單
- 品牌化的物流查詢頁
- 智慧型儀錶板
- 基礎的數據分析
- 專為 Shopify 量身定制
基礎版
$11 /月
或每年 $108,可省 18% 的費用
每個額外配額 0.05 美元
- 每月 200 筆訂單,不限查詢次數
- 智慧行銷系統
- 售後 EDD(預計投遞時間)
- 自訂運輸狀態
- 運輸通知
- 運輸保障(運輸險)
- 進階的數據分析
7 天免費試用
專業版
$59 /月
或每年 $564,可省 20% 的費用
每個額外配額 0.05 美元
- 每月 2,000 筆訂單,不限查詢次數
- 自動翻譯物流詳情
- 售前 EDD(預計投遞時間)
- CSV & PDF 匯出功能
- Klaviyo,Gorgias,Yotpo,Zendesk 和 PayPal 等集成
- 開發者 API & Webhook
7 天免費試用
企業版
$479 /月
或每年 $4,548,可省 21% 的費用
每個額外配額 0.05 美元
- 每月 25,000 筆訂單,不限查詢次數
- 專屬的物流查詢通道
- 自訂集成
- 客戶成功經理
- 專門的入門指導和優先支持
7 天免費試用
所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項
評價 (4,696)
Parcel Panel has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. It’s easy to use, customizable, and has significantly reduced customer inquiries regarding delivery. Their support team is also very responsive and helpful whenever needed. Highly recommend this app for any e-commerce store looking to streamline their shipping communication and boost customer satisfaction!
Changing to 5 STARS 29/11/24:
Kelly and team have gone above and beyond to rectify the shortcomings stated below. While a delay still exists in API status reporting, the workarounds comprising of custom email templates for our customers, dynamic URL redirections direct to the carrier page, and carrier shortcuts embedded on our store shipping pages have made such a difference. Furthermore, if a customer nows click our email tracking button, they are no longer required to enter their tracking number to view their live shipping status on the carrier page.
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Was really excited to download this app, the customer service from outset was really good and we had high hopes.
On paper the app offered all the functionality we needed as we wanted to start proactively notifying customers by email when their parcels were out for delivery, delivered, and if there was a failed delivery (proactively notifying the customers so they could re-book delivery with the carrier).
However, only when starting to use the app did it become apparent there were a number of shortfalls. The first being that Parcel Panel shipping data can lag the carrier data by up to 6 hours.
This wouldn’t necessarily be an issue, however the “Track my Parcel” button contained in the Parcel Panel emails sent to customers (out for delivery, parcel delivered, failed delivery etc) can only be linked to the Parcel Panel tracking page (the one that uses 6hr lagging data) and not directly to the Carrier Tracking Page on the carrier website (which uses real time tracking data).
What does this mean, well if a customer clicks “Track my Parcel” from a Parcel Panel email, the data they see may be up to 6hours out of date. Not ideal.
The approach of only linking the “Track my Parcel” button to the Parcel Panel tracking page and not the Carrier Tracking Page also poses a problem when a customer receives a failed delivery email from Parcel Panel, as rebooking a missed delivery can only be done via the carrier website which cannot be accessed by the email sent.
This one of the major issues for us as we'd be essentially sending a missed delivery email to our customers highlighting that they needed to rebook delivery for another day, however they would have no ability to rebook their missed delivery from the email we sent. Not good customer experience, particularly for a customer who has missed delivery of their parcel.
I did pose a simple solution to Parcel panel, asking them if Shopify Merchants could be given the option to choose whether the “Track my Parcel” button in the Parcel Panel emails goes directly to the Parcel Panel tracking page or the Carrier’s Tracking page. Even with the missed delivery example above considered, the request was rejected by the team stating that the App's aim is to keep customers in its own eco-system.
More broadly, while it is possible to use Shopify’s native email notifications in place of Parcel Panel’s (out for delivery, delivered) - these emails cannot be configured to use Parcel Panel’s variables meaning delivery data contained in the email is basic a not as much of a value add to customers. Please note this point is not a limitation on Parcel Panel’s side but worth noting as it’s the only alternative to the Parcel Panel emails.
I don’t like to leave negative reviews however I wanted to make others aware of the limitations as we didn’t identify these until we had invested a significant amount of time setting the system up. Only when it’s live and active do you see the shortfalls.
Hi there,
Thank you for providing these precise feedbacks. All your voices will be heard and will be delivered to our product manager. Our team has provided a solution of email notification for you.
For variables, there are a lot of variables can be placed in our email templates and many of them are very popular among users. However, in case for Shopify, Shopify indeed is not realistic to take other third-party app variables, since there are tons of application on this platform. We appreciate your time in leaving feedback and hope we can assist you in the future.
We hope you will give us another chance to make things better. We sincerely appreciate your ongoing support and look forward to hearing back from you.
Warm regards,
ParcelPanel Team
Excellent App with Top-Notch Support
The Parcel Panel Order Tracking app is fantastic! It makes tracking orders easy and straightforward for both us and our customers. The interface is user-friendly, and the app integrates seamlessly with our store, keeping our customers informed every step of the way.
A special thanks to Donna from their support team. She provided outstanding help in no time, resolving my issue quickly and efficiently. Her assistance was excellent and made the process smooth and hassle-free.
For anyone looking for a reliable order tracking solution backed by fast, helpful customer service, Parcel Panel Order Tracking is the perfect choice. Five stars, no question!
awesome, support is great and we love that our clients can track their parcels worldwide on their own!
Fast and reliable customer support. And the Tracking app is great been using it for years now.
支援服務
「Channelwill」會回答您對於「Parcel Panel Order Tracking」的任何問題。