ParcelWILL Order Tracking

Name: ParcelWILL Order Tracking
Brand: CWILL
Rating: 5.0 (2540 reviews)

Pricing: Free plan available. Free trial available.
Rating: 5.0 (2,540)
Developer: CWILL

Install

View demo store

ParcelWILL (formerly ParcelPanel): reduce WISMOs, build customer loyalty, and drive more sales.

Track my orders in real time and resolve shipping exceptions before customers complain. Automatically send shipping notifications to keep customers informed. Create a branded, multilingual order lookup page with rich customizations—no more “Where is my order?” questions. Boost sales with a smart AI upsell system. Access powerful analytics to optimize shipping performance. Hide all Chinese origin details with 1 click—perfect for dropshipping. Enjoy live chat or email support, available 24/7.

Track your orders & last-mile delivery, sync parcel tracking info to PayPal.
Engage customers with timely shipping notifications as order status updates.
Branded tracking page with estimated delivery dates and more—reduce WISMO calls.
Hide all Chinese origin details with 1 click—perfect for dropshipping merchants.
Smart upsell system, shipping protection, powerful analytics, and 24/7 support.

Popular with stores like yours: Based in United States

Languages

German, English, Spanish, French, Chinese (Simplified), Italian, Chinese (Traditional), Swedish, Dutch, Portuguese (Brazil), Czech, Danish, Finnish, Japanese, Korean, Norwegian (Bokmål), Polish, Thai, Turkish, Portuguese (Portugal), and Norwegian

Works with

Checkout
Customer accounts
Shopify Flow
Shopify Admin
Gorgias
Headless
Judge.me
Klaviyo
PageFly
PayPal

Pricing

Free

Features

20 orders/month
Access 1,500+ carriers
Real-time sync & tracking
Branded & multilingual tracking page
Smart shipment dashboard
Dropshipping mode
Basic analytics
Built for customer accounts

Essential

$11 / month

or $108/year and save 18%

$0.05 per additional quota

Features

200 orders/month
Custom shipment status
Post-purchase EDD
AI product recommendations
Shipping protection
Shipping notifications
Discount upsells
Advanced analytics

7-day free trial

Professional

$59 / month

or $564/year and save 20%

$0.05 per additional quota

Features

2,000 orders/month
Auto-translate tracking details
CSV & PDF export
Pre-purchase EDD
Klaviyo, PayPal & Gorgias integrations
API & Webhooks
Remove ParcelWILL branding
ParcelWILL post-purchase hub

7-day free trial

Enterprise

$479 / month

or $4,548/year and save 21%

$0.05 per additional quota

Features

25,000 orders/month
Dedicated tracking channel
Custom integrations
Dedicated onboarding manager
Customer success manager
Priority support
And more…

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (2,540)

Overall rating

Counts per rating level

97% of ratings are 5 stars
2.5K
2% of ratings are 4 stars
55
0% of ratings are 3 stars
11
0% of ratings are 2 stars
1
0% of ratings are 1 stars
11

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants value this app for enhancing order tracking, reducing customer inquiries, and saving time. It's ideal for e-commerce and dropshipping, offering seamless Shopify integration, customizable tracking pages, and pre-dispatch shipment status. The app is praised for its easy setup, intuitive interface, and fast, accurate updates. Excellent customer support and a free plan make it accessible for startups and small businesses.

June 8, 2026

We can't check the shipments falls outside the app's 120-day sync window. I'm unable to check the current tracking status and it's no normal

Menhot® Store

United States

11 months using the app

CWILL replied June 8, 2026

Hi Menhot Store,

Thank you for your feedback. We understand the frustration of trying to track an older shipment and appreciate the opportunity to provide some context.

The order referenced was created more than 120 days ago, which falls outside ParcelWILL's supported synchronization window. As a result, the shipment details were no longer available within the app. Despite this limitation, our support team manually checked the tracking number through the courier's official tracking system to assist with the investigation.

Upon review, the shipment showed no further tracking updates since the fulfillment date and appears to have reached an expired status with the courier. In this situation, we would recommend contacting the courier or supplier directly, as they are best positioned to investigate the shipment's final outcome.

We genuinely value your feedback and are always happy to help. If you would like us to review the case further, we have reached out to you via email and live chat to assist you better, and we will be glad to assist.

Looking forward to your response!

Best Regards,
ParcelWILL Team

June 3, 2026

Charity helps me and resolved the concern with in an hour,

Maison Cosmetics

Netherlands

8 months using the app

April 17, 2026

Great experience with the product and customer support. Recommended to use. Price builds up when you grow, so that's nice.

Happeaz

Netherlands

Over 1 year using the app

Support

App support provided by CWILL.

Resources

FAQ

Tutorial

App Documentation

Developer

CWILL

Website

201 Commonwealth Ct, Ste 220, Cary, NC, 27511-4471, US

Launched

January 25, 2019 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, email address, phone number, physical address
Device and activity data

Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie

View staff and contributor data:

Store owner, blog contributors

Store owner

Name, email address, phone number, physical address
Blog contributors

Email address, IP address, browser and operating system

View and edit store data:

Customers, products, orders, marketing, store analytics, Online Store, Shopify admin

View customers

Browsing behavior, customer data
Edit products

Products, product listings, inventory, publications of products on sales channels, collections
Edit orders

Order fulfillments, merchant managed fulfillment, all order history, third-party fulfillment, shipping information
Edit marketing

Marketing events
Edit store analytics

Web pixels
Edit Online Store

Theme, Online Store page content on a path controlled by the app, Online Store pages
Edit Shopify admin

Files
Edit other data

Locales, locations, Online Store navigation