Pargo Smart Logistics

We've been utilizing Pargo for a while, and our customers have been thrilled with the convenience offered by the pickup locations. The support is top-notch, with a particular commendation for Devin. Our sole critique centers on the app's limitation in allowing consumers to select their pickup locations on a map prior to checkout; currently, Pargo only provides a list of recommended locations. Unfortunately, we've found these suggestions to be quite imprecise, with the map feature becoming available only after payment has been processed. Aside from this, the service functions splendidly!

Easy to install and use.
I love that the closest pickup points are automatically shown to the customer and the shipment pulls through to my Pargo account without any hassles.
We would however appreciate better communications between the collection team and our warehouse as we were left waiting for a parcel to be collected for a few days, which is not the service we would like to provide for our customers.
I suggested that they make provision for a parcel to be dropped off at the closest locker in the event that the courier fails to make a timeous collection.

Good App
Bad Support , when you have delivery issues it takes days before you can get a email response.
Better your overall support