The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
When I started using this app, it was great. But then it started to malfunction beginning in May right before a HUGE sale in which I need to reach out to our customers. I reached out to support several times and couldn't get an answer as to when the "internal server" errors would be fixed. So now 1349 phone numbers later, I have to start over. I am appreciative that Parrotmob sent me a file with all of the phone numbers. I am hoping I can use them with another app. I wish this one would have worked like it was supposed to.
I can not update, remove or add contacts, it is not messaging customers with abandon carts, which was one of the main reasons I decided to get the app. I have reach out for support 3x and I have not had anyone contact me back with assistance. At this time I am looking for another company that would provide better service.