Passport Shipping

Malcolm is the dude!! Super fast response time, incredible help in ensuring everything was installed, up and running right! Really awesome to work with someone who represents the company so well.

Passport has been great for us in the 3 (ish) years that we've been working with them. The biggest plus for us is the ability to offer DDP and DDU shipping options that are calculated at checkout. This makes it easy for customers to decide which option make the most sense for them without getting surprised at delivery.

In terms of support, we'll occasionally have an issue which will end up taking over 24 hours to be addressed but every question / hiccup we've had has been addressed with care.

Passport Shipping stands out among international shipping solutions for its unparalleled affordability without compromising on service. Its seamless integration into the Shopify ecosystem simplifies order viewing and fulfillment. The app provides transparency, allowing customers to track their orders from warehouse to doorstep. Automated documentation eliminates tedious paperwork, and their top-notch customer support is commendable. Set up is quick and hassle-free, making it an invaluable asset for those looking to enhance their international shipping process and customer experience. Highly recommended!

Makes the process of handling international shipments much much easier. Plus, our customers are able to get much clearer view of actual costs for delivery and customs. We have most definitely had less complaints about 'surpirse' customs and duties charges since using this app. So on the whole very good service to have setup if you ship internationally often.

International shipping is a total pain and Passport has made it much, much easier for us. The install and integration was completely manageable, even for someone with very little tech expertise and the customer services, while slow at times, is always helpful at seeing things through.

Passport has made it much easier for our international customers to place orders DDP and receive their products at their front door without having to deal with customs. We ship to Canada an Europe regularly, and have gained real confidence in Passport's ability to deliver without issue, or get things straightened out if there is an issue. Thanks again Passport!

Our store uses Passport Shipping for shipping DDU to EU, UK, Australia, NZ, and a few other European countries that are not in the EU. It works exceedingly well, except that shipping times can be up to a month if a delay is occurring in one of the destination countries. And there is always a strike or a weather event somewhere. So our average ship time is 3 weeks or so.

Beyond the shipping time, the integration is seamless. Passport takes care of all of the taxes (VAT/GST/PST/ETC), duties and fees, and we get to concentrate on growing our business.

The Passport customer support are very responsive and helpful. All in all, great App, great business partner.

We have been using Passport for our international orders for over a year. With the EU introducing additional requirements for overseas merchants selling/shipping to EU customers, and with Canada, ironically, being incredibly complicated to ship to from the US when it comes to customs and import fees, it's incredibly useful to be able to offer a hassle-free experience to our customers. Having all the costs displayed and collected on the checkout page is one thing, and we used to do that with Zonos, but dealing with everything related to customs on the backend is a lot of work as well, which Passport handles so we don't have to.
So far, our experience has been very good. We're actually migrating to another 3PL partner at the moment and keeping the Passport integration (which is great), orders are mostly delivered within a reasonable timeframe (all international shipping got worse during covid, but is now improving again), it's easy to file claims and get them approved if things do go wrong, and their team has always been responsive when we needed assistance with changing settings. Which is about the only thing that could be better - for some settings, you need to ask them, instead of being able to adjust them directly in the app. But since for us, they're mostly of the set and forget kind, that's never really been an issue.
Overall, if your 3PL can integrate with Passport and you're doing any amount of international orders, having them so you can offer DDP shipping to non-US customers should be a no-brainer.

Our customers love the DDP international shipping, and we love that we don't have to think about it. It's truly plug and play.

Passport has been very helpful with following up on lost packages while it can take 24 hrs to hear from them once you know to expect this they are great with response and follow up. They work well with our 3PL to make International Shipping Easy. Would love to see more shipping options and lost package coverage without addtional fee but other than that they're wonderful. Great option to add on to your Shopify store to help clients see upfront shipping costs with duties included where possible.