Passport Shipping

So far I've been really happy with this service. Shipping to Europe had become almost impossible and this is a great solution!! The set up and customer service have been great so far.
Thanks for providing this solution to a big pain point!!

This app is amazing for my business. We wanted to go live with international at launch but didn't have a clue where to start and this Passport app makes going live international completely frictionless! It is easy to setup and even easier to use. Kudos to you Passport!

Passport App has made my international shipping experience much better and easier. 100% recommended!

So far, so good. Passport was very easy to install and set up (just two steps). We're just getting going with international shipping, but Passport is instrumental in allowing us to do so easily and seamlessley.

Malcolm is the dude!! Super fast response time, incredible help in ensuring everything was installed, up and running right! Really awesome to work with someone who represents the company so well.

So far, I can not get a customer service rep to help. I followed all of the steps to enable DDP international shipping per their setup guide, but it isn't working at all, and I cannot get ahold of anyone at Passport App to assist. I'll update if anyone ever gets back to me via the multiple "support" channels they offer.

The integration messed up the product pricing in my store somehow and was charging customers less based on location. Myself and Shopify reps could not get ahold of anyone from this company to help with the situation. After 3 weeks of no help or response from multiple attempts, I deleted the app and won't be back.

Updated Review, 3-star: While the app has had issues, after leaving a 1 star review, I was emailed directly from the Director of Customer Experience at Passport Shipping. Nick explained that the system flagged my email as spam and expressed his apologies for my experience, mentioning the Passport team is going to investigate this issue. While this isn't the app for our store, I think it's fair to give the app a 3 star rating for the unexpected set up. It is an increase from my previous review as they reached out and tried to make it right and I truly appreciate that.

Previous Review, 1-star: The integration finished setting up before I accepted the terms and conditions. I reached out via email to see if my storefront qualified for this app because they have some products listed as not able to sell. I didn't accept the terms and conditions and before I even got a response, the pricing for Canada was updated without my consent and was charging less that we require. I have not heard back from my email and have not gotten ahold of anyone from this company. Since the app updated my pricing without my consent, I deleted the app and will be looking for another service.

We started using Passport about a year ago. They allowed us to start shipping our products to our international customers. They deal with all the taxes, duties etc. Super easy! They've been a great partner for our business and have very helpful customer service!