Passport Shipping

So far, so good. Passport was very easy to install and set up (just two steps). We're just getting going with international shipping, but Passport is instrumental in allowing us to do so easily and seamlessley.

Using Passport has taken the hassle out of international shipping. They calculate all the duties and neither we nor our customers have to worry about orders being stuck in customs. Orders arrive in a timely fashion and rates are competitive. Recommend!

Very easy to set up, and support is active. It does seem to take ages to get to the customer internationally though. We have some orders that take about a month and then we can't file a claim because it eventually shows up.

Malcolm is the dude!! Super fast response time, incredible help in ensuring everything was installed, up and running right! Really awesome to work with someone who represents the company so well.

Passport has been great for us in the 3 (ish) years that we've been working with them. The biggest plus for us is the ability to offer DDP and DDU shipping options that are calculated at checkout. This makes it easy for customers to decide which option make the most sense for them without getting surprised at delivery.

In terms of support, we'll occasionally have an issue which will end up taking over 24 hours to be addressed but every question / hiccup we've had has been addressed with care.

Overall Review: Is Passport 100 percent perfect and on autopilot? No, I wouldn't say that. But they do allow/enable us to ship internationally all over the world to many customers that we wouldn't have been otherwise able to.

Biggest issues are typically when stuff gets lost or there are issues with final mile carriers/customs. Much harder to deal with those issues than with US based, domestic carriers. Of course that is to be expected but it still seems like this could be streamlined a bit. Also, handoffs between Passport CS and our own CS can sometimes be a bit clunky. Also probably to be somewhat expected as they can't know 100 percent everything about our brand.

They're open to being held accountable and have also been open to giving more regular custom reporting to help us evaluate effectiveness of the partnership. Be prepared to spend some time vetting and evaluating the successfulness of opening up international options-this is not an autopilot type of situation all the time.

We've been using Passport for about 7 months now and it's one of the better services that does international shipping. However, the delivery estimates Passport shows customers at checkout are optimistic at best and misleading at worst. Most Passport orders to the EU take about a month to deliver, resulting in irate customers that leave negative reviews for our brand because of their experience with Passport Shipping.

Passport Shipping stands out among international shipping solutions for its unparalleled affordability without compromising on service. Its seamless integration into the Shopify ecosystem simplifies order viewing and fulfillment. The app provides transparency, allowing customers to track their orders from warehouse to doorstep. Automated documentation eliminates tedious paperwork, and their top-notch customer support is commendable. Set up is quick and hassle-free, making it an invaluable asset for those looking to enhance their international shipping process and customer experience. Highly recommended!

I've been using Passport for over a year and am satisfied with the functions of the app and the overall service. Customer support is easily accessible when necessary, and communication is smooth.

Makes the process of handling international shipments much much easier. Plus, our customers are able to get much clearer view of actual costs for delivery and customs. We have most definitely had less complaints about 'surpirse' customs and duties charges since using this app. So on the whole very good service to have setup if you ship internationally often.