Passport Shipping , 39 recensioner

We have been using Passport for our international orders for over a year. With the EU introducing additional requirements for overseas merchants selling/shipping to EU customers, and with Canada, ironically, being incredibly complicated to ship to from the US when it comes to customs and import fees, it's incredibly useful to be able to offer a hassle-free experience to our customers. Having all the costs displayed and collected on the checkout page is one thing, and we used to do that with Zonos, but dealing with everything related to customs on the backend is a lot of work as well, which Passport handles so we don't have to.
So far, our experience has been very good. We're actually migrating to another 3PL partner at the moment and keeping the Passport integration (which is great), orders are mostly delivered within a reasonable timeframe (all international shipping got worse during covid, but is now improving again), it's easy to file claims and get them approved if things do go wrong, and their team has always been responsive when we needed assistance with changing settings. Which is about the only thing that could be better - for some settings, you need to ask them, instead of being able to adjust them directly in the app. But since for us, they're mostly of the set and forget kind, that's never really been an issue.
Overall, if your 3PL can integrate with Passport and you're doing any amount of international orders, having them so you can offer DDP shipping to non-US customers should be a no-brainer.

Passport has been very helpful with following up on lost packages while it can take 24 hrs to hear from them once you know to expect this they are great with response and follow up. They work well with our 3PL to make International Shipping Easy. Would love to see more shipping options and lost package coverage without addtional fee but other than that they're wonderful. Great option to add on to your Shopify store to help clients see upfront shipping costs with duties included where possible.

Passport has been great for us in the 3 (ish) years that we've been working with them. The biggest plus for us is the ability to offer DDP and DDU shipping options that are calculated at checkout. This makes it easy for customers to decide which option make the most sense for them without getting surprised at delivery.

In terms of support, we'll occasionally have an issue which will end up taking over 24 hours to be addressed but every question / hiccup we've had has been addressed with care.

We have a large international customer base and Passport has been a life saver. Before we started with Passport we experienced lost packages, packages being stuck in customs and high shipping rates for our customers. In the last 4 years since we've been using Passport I barely notice that an order is international because there is rarely an issue. Passport also integrates seamlessly with our fulfillment company. Any small issues that do pop up are handled immediately by Passport support staff. Cannot recommend the app enough!

Very happy with Passport, first used them when we used a fulfillment centre and kept bugging them until the launched a small business option when we move fulfillment in house. We were so happy when they did. They hepled set everything up and are very responsive if we have a problem. It has made international fulfillment so much easier and takes the worry out of charging the customer the wrong price.

International shipping is a total pain and Passport has made it much, much easier for us. The install and integration was completely manageable, even for someone with very little tech expertise and the customer services, while slow at times, is always helpful at seeing things through.

I love how seamless this app is and the amazing customer support we get working with this company. They are very responsive and actually get on calls with you which seems almost impossible with other apps we have. Passport has helped with our rates, shipping transparency, and overall site conversion. I definitely recommend.

We are a small business co-founded by a celebrity so we get some interest and recognition abroad - While we're still working on expanding, Passport makes it MUCH easier to do it seamlessly with our 3PL (the integration was easy too!). The sales and support team at Passport have been lovely and they allow us to focus on the customer experience, and not get hampered down in logistics issues and costs. They're so great, I forget we ship internationally sometimes (in a good way!).

Passport has made it much easier for our international customers to place orders DDP and receive their products at their front door without having to deal with customs. We ship to Canada an Europe regularly, and have gained real confidence in Passport's ability to deliver without issue, or get things straightened out if there is an issue. Thanks again Passport!

I didn't do the integration-- I was handed operations with Passport already installed, so I can't speak to the difficulty of that. However, it has been really great in my experience. International customers like knowing what they owe for taxes/duties ahead of time, and we can see this by looking at the data after installation. There was a noticeable bump in international orders once Passport was installed because the international conversion rate went up immediately. I wish that this service existed outside of the US (shipping from the UK to countries in Europe, for example).