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We have had a great experience with Passport Shipping. The customer service team is great to work with. The app installation was easy to integrate and has provided our international customers with an easy checkout process.
Great experience! Passport has been committed to timely and flawless delivery, great pricing and great customer service!
It's a really good app and does exactly what it needs to do. We have had no issues with it ever since install, and Passport helped us with the set-up. Highly recommended.
We have a large international customer base and Passport has been a life saver. Before we started with Passport we experienced lost packages, packages being stuck in customs and high shipping rates for our customers. In the last 4 years since we've been using Passport I barely notice that an order is international because there is rarely an issue. Passport also integrates seamlessly with our fulfillment company. Any small issues that do pop up are handled immediately by Passport support staff. Cannot recommend the app enough!
We're thrilled to hear that Passport has been a life-saver for your international orders. It's our goal to make the process as smooth and hassle-free as possible, and we're glad we could exceed your expectations. If you ever need anything, please don't hesitate to reach out to us.
its a very useful and effective app, allows for greater transparency, and customer service is great at helping out if something pops up.
I didn't do the integration-- I was handed operations with Passport already installed, so I can't speak to the difficulty of that. However, it has been really great in my experience. International customers like knowing what they owe for taxes/duties ahead of time, and we can see this by looking at the data after installation. There was a noticeable bump in international orders once Passport was installed because the international conversion rate went up immediately. I wish that this service existed outside of the US (shipping from the UK to countries in Europe, for example).
Love this app. It has simplified and streamlined our international shipping. I actually have 3 other stores where we use passport for our international shipping partner. Our 3PL first recommended them and I'm glad they did. Easy onboarding and great partners.
We started using Passport about a year ago. They allowed us to start shipping our products to our international customers. They deal with all the taxes, duties etc. Super easy! They've been a great partner for our business and have very helpful customer service!