Patch Customer Retention

The best customer service in the industry. Transition from another platform is seamless. They walk you through everything. You really get the most out of the platform with the use of Email, SMS, and Rewards program being integrated. I was hesitant to use a rewards program and give too much away, but now I see that the return is well worth the rewards given.

Decided to switch over from MailChimp to Patch. I thought it was going to be a major undertaking but the onboarding and hands-on setup we received from the Patch team was remarkable. Recreating all of our email flows, adding SMS into our strategy, and incorporating new — and in our opinion — much better triggers; it was all well worth the effort. We feel like we have a true system that allows us to have a much more holistic view of our business than we did before. The ability to slice and dice data is also leaps and bounds better than MailChimp and other platforms we have used. Highly recommend Patch and their team!

The customer service team has been incredibly helpful with the transition! The segmentation ability and analytics they provide have changed a lot of how we use email and helped us become much more effective!