PaySync ‑ PayPal Tracking Sync

Dear Tom,

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that our app is meeting your expectations, and we're particularly pleased that you find it easy to install and use.

Your positive feedback is a great motivation for us to continue improving our services and making the experience even better. The fact that it streamlines your workflow and saves you time is exactly the outcome we strive for.

We truly appreciate your recommendation and your support for our app.

Team Addyz

Dear Lambino,

Thank you for your feedback. We are concerned about the issues you've raised, as they do not align with our records or the typical experience of our users. We would like to address several key points for clarity and to ensure that other users receive a complete picture:

1. Recent Store Creation: Our records indicate that your store was only recently established on April 3, 2024. This timeline raises questions about the depth of your experience with our app, given the brief period your store has been active. For reference, here is a screenshot of the store creation date: (https://imgur.com/v3jQWU0)

2. No Order Activity: It appears there are zero orders processed through your store. Since our app is designed to sync tracking IDs from Shopify to PayPal, the absence of any orders suggests that there has been no practical application of our service on your part. This lack of usage fundamentally undermines the basis of your review. Here is the evidence: (https://imgur.com/ZN33VbU)

3. Lack of Interaction with Customer Support: We have no record of any communication from your store with our customer support team regarding the issues mentioned. We pride ourselves on our responsive and helpful customer service. Here’s a screenshot showing no support queries from your store: (https://imgur.com/WX6hovu)

Given these discrepancies, we are concerned that your review may not reflect an accurate or fair use of our app. We are committed to providing a transparent and effective service, and we invite you to reach out directly to our support team at hello@addyz.io so we can assist you further and address any potential misunderstandings.

We respectfully urge you to reconsider and remove the review if it does not reflect your genuine experience.

Dear Bukad Manila,

Thank you for taking the time to provide feedback, though we are compelled to address significant discrepancies that question the authenticity of your review.

Establishment and Activity: Your store, established over a year ago on March 27, 2023, has logged only two orders to date. This minimal level of activity casts serious doubts on the basis for any comprehensive assessment of our app, which is specifically designed to handle high volumes of transactions by syncing tracking IDs from Shopify to PayPal.

Functionality and Usage Misalignment: The primary functionality of our app is to sync substantial order data with PayPal. Given that your store has only two orders and has not completed the PayPal integration, it is unclear how you were positioned to evaluate our app's performance effectively.

Customer Support Claims: We have no records of any attempts from your store to reach out to our customer support team. This discrepancy further challenges the credibility of the claims made in your review.

Given these points, we urge both the community and the platform administrators to consider the factual inconsistencies presented here.
The lack of substantial transactions and incomplete setup essential for our app’s operation makes us highly skeptical of the review’s validity.

We respectfully request a review of this matter and urge for the removal of this feedback from our page to maintain the integrity of user reviews.

We invite you to contact us directly at hello@addyz.io if there are any issues or misunderstandings that need to be discussed. We are committed to providing transparency and support to all our users.

Best regards,