PayWhirl Subscriptions

PayWhirl has made it possible for us to move forward improving our customer experiences and is always very helpful when I've had questions/need to fix something I've messed up. It's a bit of a learning curve, but they make it easy to learn.

I've worked with many Shopify Apps, and let me tell you most of their customer service sucks! These guys on the other hand are fantastic! Lincoln was so helpful, and made the setup super easy!

We had an issue which turned out to be the theme and nothing to do with PayWhirl but the support team still took time to help us out with trying to troubleshoot and make it work. Outstanding support. The product works amazingly out of the box too. Highly recommend.

I was looking at changing our subscription box purchase plans. I had worked through adding the options and they were not showing up on the screen. Chris and Sergey looked into it for me. Sergey noticed that I had some custom work done which I had forgotten about and he took care of removing the coding. So now the proper purchase plan options are visible on my product page. All of this was done in less than 24 hours. Videos were sent to show the work they needed to do and when it was done. All in all, a great team to work with. I have been with them since the beginning and have nothing but wonderful things to say about this app.
Laura :)

So far the app has worked well for my new subscription. Customer service was excellent and answered my questions clearly and in detail. They were very helpful!

I was having trouble with my bi-monthly subscription payments being pulled correctly. I scheduled a call with Lincoln and he was extremely helpful! He was able to fix the problem quickly and also help me with a few other housekeeping questions. I really appreciated his help and also how easy it was to fix!

I am in the midst of launching my e-commerce subscription and I am taking the DIY approach to building the site. Although, I feel that I am above average proficiency with DIY website builders I was having trouble incorporating Pay Whirl so I reached out to support via the chat feature. Even though it's nearly 11pm EST support staff answered immediately via the chat. I explained my issue, they offered a solution and offered to go in and fixt the problem with permission. I was totally fine with that and within 5 minutes my problem was solved!! Would definitely recommend!!

Very impressed with the Subscription Payment setup options, the execution and even more so, the merchant support. I had some nuance changes that I had to make to offer my customers the ideal subsciption product, and the Paywhirl support team helpd me tremendously!

To say that Lincoln Ware was amazing would be an understatement. It has been some time since I have worked with anyone from Shopify, Square or Clover that was as helpful, as patient and as kind as Lincoln. He was able to solve huge issues for our company in a matter of minutes and his knowledge base of not only Paywhirl but also Shopify was superb. I don't know who pays Lincoln, but give this employee a raise! Thank you Lincoln for making my life easier!

I recently migrated to Paywhirl from Recharge(because of the price increase) and I am so happy I did! The customer service was incredible. Lincoln helped me migrate everything over and gave me so much of his time to make sure that everything was running smoothly and I understood our new subscription service. I am so happy that I moved to Paywhirl! Thank you!! I highly recommend using them as a small business that is growing - LOVE that they have a free version too!