PayWhirl Subscriptions
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Customer Service takes a lot to respond
After 2 years working with them. the subscription options will stop working on your product after a while, you have to remove it and add it again. i already lost 13 subscribers since working with paywhirl. Customer service is the most chilled and certainly not the fastest. I would not recommend
Thank you for your feedback, and we’re sorry to hear about the difficulties you’ve experienced. We understand how frustrating it can be to have your subscription options disappear unexpectedly. This issue sometimes occurs due to theme-related conflicts, and we’d be happy to take a closer look at your store’s setup to ensure things run smoothly going forward.
Please feel free to reach out to our support team directly with more details on your current theme and any recent changes made. We’ll review your configuration, troubleshoot the issue, and help guide you through any necessary adjustments. Your satisfaction is important to us, and we’re committed to working with you until the subscription options display correctly again.
After an incredibly challenging attempted transition to a new version of Bold -- the software I was on for the last 6 years), I began looking for a new app for my subscription program focused on training quilters to design their own quilts using a particular piece of software. Without software to manage my billing, I would have needed to shut down my business.
AFter my first meeting with PayWhirl, I was cautiously optimistic. I found that PayWhirl has a great display for the product (allowing customers to easily see both regular and prepaid options). It also has all the reporting that I need to manage communications with my customers and delivery of the products.
Larry was a dream to work with and did an incredible job of guiding me through the migration from my old software.
I was able to transition 400 members effectively in a one week time period. The transition went incredibly well and I am very happy with PayWhirl and the support I have received.
My only wish is that I would have found PayWhirl earlier.
We have been using the ap for several years, it works well and we have been happy with it. Today however, I had a special request related to a new theme I am using on Shopify. I was not able to use the standard tools supplied by the theme for showing a sale price and an original price on a one time purchase without changing the % off on the recurring club pricing.
I contacted customer service through Chat and I got Sergey which was the best stroke of luck I have had in a long time. Not only was he incredibly fast in understanding the problem he literally took the reigns and wrote special code for me to be able to do what I wanted to do. Perfection! He actually made it look better than I had asked for.
This NEVER happens, usually I just figure my day is going to wasted when dealing with merchant customer service on any platform. Not today and not with Sergey. I am completely blown away by how fast he understood the issue and fixed it. And best of all, he is very kind and humble. He also provided a video for me to refer to when I want to change the % off for a different promotion and have to alter the code.
This guy is a great employee. Very impressed.
Everything works as it should, and if not, there's excellent and fast service.
needed help re-installing widget. superfast. super helpful. ticket was resolved in less than 20 minutes.
We've been using PayWhirl for our wine club subscription for the past four years, and it's been the best.
They're very reasonably priced, their backend is easy, intuitive, and smooth, and their customer service is second to none. Truly.
I've never experienced customer service as quick, kind, and ones that get into the weeds with you to figure out whatever is needed. Highly recommend!
Easy for us to use as a small business, EASIER to use for our customers.
PayWhirl makes the process extremely smooth, for both business and consumer, both.
Our favorite things about PayWhirl is that everything can be customized for our business, and the customer can always edit their subscription, which we love, so they're adding & buying more, monthly!
I also love knowing there is a human support team behind the app, instead of AI. That one thing alone keeps us with PayWhirl.
We have been using the PayWhirl app for the past few years, and it has been incredibly easy to use. It offers full customization for any type of business, making it highly versatile. Additionally, their customer support is excellent, with quick and responsive assistance.
“PayWhirl has been a game-changer for managing our subscriptions! The platform is incredibly user-friendly, making it easy to set up recurring payments and provide a seamless experience for our customers. Their customer support is responsive and helpful, ensuring everything runs smoothly. Highly recommend PayWhirl for any business offering subscription services!