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Great new app for adding one-time or subscription service. Customer service was great and helped install (Sergey was awesome!). Highly recommend to businesses who are looking for an affordable option to helping customers get their products!
Superb customer support for an intuitive app. Not given it a full run out yet but seems to provide exactly what I need and is professionally built.
I just signed up today but customer service was fast and on point. I'm excited to use this app since I know they care about their customers.
We don’t recommend this app.
We used it for several months and later discovered backend issues that had been costing us revenue — with no clear alerts or way to catch the problem early. When we finally identified the issue, we couldn’t resolve it through the app’s system or support.
We were also paying over $100, sometimes even $200 per month, which made the experience even more frustrating. We’ve since switched to Seal Subscriptions, which is not only more affordable but also quickly resolved the issues we were facing.
The one bright spot was the customer service — Sergey is extremely friendly and genuinely tries to help. But despite his support, the app just has too many limitations to be sustainable for our business.
Thank you for sharing your feedback. We're sorry to hear about your experience and the frustration it caused. Our team takes pride in delivering reliable performance and a robust set of features, so we're disappointed we couldn't meet your expectations.
It's great to hear that Sergey provided friendly and helpful support during your time with us. While we're sorry you decided to move on, your feedback is valuable as we continuously strive to enhance our app and user experience.
If you're open to further discussing your experience, we'd appreciate the opportunity to better understand your situation and explore possible solutions. In any case, we wish you continued success with your subscription business.
** PayWhirl is a Game-Changer for Subscription Businesses!**
As the founder of *Purely Boxed*, a premium subscription box for cleaner living, I can confidently say that PayWhirl has been an absolute game-changer for our business!
Their seamless integration with Shopify makes managing subscriptions effortless, allowing our customers to easily customize, pause, or update their plans. The user-friendly dashboard and automation tools have saved us countless hours, giving us more time to focus on curating high-quality products for our subscribers.
Their seamless integration with Shopify makes managing subscriptions effortless, allowing our customers to easily customize, pause, or update their plans. The user-friendly dashboard and automation tools have saved us countless hours, giving us more time to focus on curating high-quality products for our subscribers.
Christine Gallarello
Easy for us to use as a small business, EASIER to use for our customers.
PayWhirl makes the process extremely smooth, for both business and consumer, both.
Our favorite things about PayWhirl is that everything can be customized for our business, and the customer can always edit their subscription, which we love, so they're adding & buying more, monthly!
I also love knowing there is a human support team behind the app, instead of AI. That one thing alone keeps us with PayWhirl.
I am in the midst of launching my e-commerce subscription and I am taking the DIY approach to building the site. Although, I feel that I am above average proficiency with DIY website builders I was having trouble incorporating Pay Whirl so I reached out to support via the chat feature. Even though it's nearly 11pm EST support staff answered immediately via the chat. I explained my issue, they offered a solution and offered to go in and fixt the problem with permission. I was totally fine with that and within 5 minutes my problem was solved!! Would definitely recommend!!
This is an absolutely brilliant app. I tried Recharge to start with, but it seemed expensive and the support was a bit limited, so i moved over to Paywhirl. The support is great, and so quick and the pricing is very sensible. I have used for over 2 years now and have not had any issues.
Can't brag enough about customer service - speaking to customer service! Such a relief to talk to a real person! That helped me so much- thank you!
Sergey at PayWhirl support, is my new best friend! I ask him naive questions and he doesn't make me feel stupid He even makes a quick video for me so he's sure I understand! I HIGHLY recommend asking them for help of you need it!
Thank you for sharing such a wonderful review! We're thrilled to hear about your great experience with Sergey from our support team. It's our goal to provide helpful, patient, and understanding support to all our users, no matter the question. We're so glad Sergey could assist you effectively, especially with personalized videos to ensure you fully understand. We appreciate your recommendation and are here anytime you need further assistance. Thanks for being a part of our community and for choosing PayWhirl!
Best Support team I've seen until now, thank you so much!
Thank you for the glowing review! We're delighted to hear that our support team has made such a positive impact. Providing excellent service is our top priority, and it's heartening to know that we're meeting your expectations. Your appreciation truly means the world to us. If there's anything more we can do to assist you, please don't hesitate to reach out. Thank you for choosing us!
This app can cost your company time and money. Are experienced web development team installed the app as instructed by the videos. And nothing works! So we deleted the app and contacted customer service and never heard back. We have documented everything.
Firstly, I'd like to sincerely apologize for the inconveniences and challenges you faced while trying to integrate PayWhirl with your Shopify store. We deeply regret that your experience did not match your expectations and, more importantly, that you felt unsupported during the process.
It's concerning to hear that our customer service did not get back to you. We pride ourselves on our customer support, and it's disheartening to know that we missed the mark in this instance. I assure you this is not the norm, and we'll be looking into the matter internally to ensure that such lapses are prevented in the future.
We acknowledge the importance of every single minute in the business world and understand how disruptions can affect operations and trust. If you're open to giving us another chance, I'd like to personally assist you in setting up the app or addressing any specific concerns you might have. Your feedback can also help us rectify the issues and enhance our product to benefit our entire user community.
Please feel free to reach out directly to larry@paywhirl.com, and I will make it my priority to ensure a smooth experience for you.
Thank you for taking the time to share your experience. Feedback, whether positive or negative, helps us grow and serve our customers better.
Warm regards,
Larry
I had a problem with my variants not showing up on my product page. I had been struggling for two weeks trying to get help to fix the problem. With only 2 days left before launch day Sergey found the issue and fixed it! I really appreciate those at PayWhirl and the setup was easy. The app is really easy to maneuver as well!
Thank you for your kind review! We're so sorry to hear that you were experiencing issues, but we're thrilled that Sergey was able to resolve the problem just in time for your launch day. We strive to provide timely and effective support for our merchants, and it’s wonderful to know our team could assist you. We're also delighted to hear that you found the setup and navigation of the app to be easy.
We're here to help you succeed, so please don't hesitate to reach out if you need anything else in the future. Wishing you all the best with your launch!
Warm regards,
Team PayWhirl
Working with Lincoln was a joy, Super good service and very high quality integration.
I would say having a paywhirl website and a shopify integration being separate apps is slightly confusing, But one you get yourself setup, pay whirl is a breeze to use.
Thank you for sharing your positive experience with us! We are delighted to hear that you found working with Lincoln to be a joy and that you are pleased with the quality of our integration.
We acknowledge the feedback about the separation of the PayWhirl website and Shopify integration apps and appreciate your understanding as you navigated through the setup. We are continuously working to make our user experience as seamless as possible, and your input is invaluable.
We’re thrilled that you find PayWhirl a breeze to use after the initial setup. Wishing you continued success with your business, and please reach out if there’s anything more we can assist you with!
Warmest regards,
PayWhirl Team
I originally started with another subscription app and I couldn't get the support I needed and in a timely manner. I reached out to Paywhirl and I was eventually pared up with Lincoln, my support person. I can honestly say I have not had customer service this good in a long time! Paywhirl has a seamless scheduling process, and I was able to verbally speak with him during installation all the way through some challenges. Lincoln stepped up and had the small issues fixed within 2 hours. I was amazed!! I had some unique ways I wanted my subscription products to look on the site and Lincoln assisted with an idea, and we ran with it. I love it ! I'm looking forward to my launch and I highly recommend Paywhirl if you need support like I did. 5 stars all the way! Thank you, Lincoln, and thank you Paywhirl for making it possible to speak with a support person!
Wow, thank you for this glowing review! We are thrilled to hear about your positive experience with Lincoln and the support you received. Our team is committed to providing exceptional service, and it sounds like Lincoln truly exemplified that commitment. We're so pleased to know that he was able to assist you through the installation and customization process to get everything just right for your store.
It's great to hear that you’re loving the look of your subscription products on your site, and we are just as excited as you are for your upcoming launch. We always strive to be there when our merchants need us the most, and your kind words affirm the hard work we put into this every day.
Thank you for choosing and recommending PayWhirl! Wishing you phenomenal success with your launch. Please reach out anytime if you need further assistance.
Warmest regards,
Team PayWhirl
This app has been helpful in setting up our subscription. There is room for growth for this app, but that is expected with all things.
PayWhirl have been incredible and I'd recommend them without a doubt! I love that they listen to your suggestions and work to action them, they keep you updated and are so quick at responding to any queries. I left another well known platform to join PayWhirl and have never looked back. The integration process is super easy with so many really helpful features that just keep on improving! Even bringing out new features I never realised I needed. Couldn't be happier!
Sergel goes beyond of whatever you can expect of service.
Ive tried more or less 10 subscription apps - most of them slow down your site HEAVILY. So if you care about web vitals, you should def use these.
Amazing!!! This app is Amazing. It gives my store a more Professional feel with an attractive minimalist design; that allows for a more positive customized vibe. I was able to re-word my 'Call to Action' phrases the way i wanted them for me it's a Huge Plus. I had an issue with inital setup on the website, however Chris & Ryan were right there within "minutes" to address the issue & Solved It!!! Hats off to the team over @ Paywirl for making such a gr'8 app with new features being rolled out regularly. Best of luck with your journey...
We did get excellent help and support from Sergey at PayWhirl. We are blown away by the support and service!!! All Our best! COWASUN
Excellent customer support. Quick and easy way to add subscriptions to all my products. Very good value.
Excellent customer support: needed help installing on my theme and they did it within the hour. Have yet to see customer order processed but so far so good.
A cost effective app that enables you to offer subscriptions to your customers. They have been gradually releasing new features and consistently improving the app. If you have a question (like I did) they will respond quickly and do their best to help resolve your issue.
Anything that I've needed that this app can't do, they already have in their roadmap and implement quickly. Their customer service is outstanding, and they continuously add new integrations. Five stars!!
So much better than the other subscription apps out there. A modern UI that's easy to use and new features launch regularly. Customer support is fast and helpful. It's everything we need.
is this app able to automatic make subscription when a client buys a product? regardless of the product, which means on all products? as a memebership site?
AMAZING APP AND AN EVEN MORE AMAZING SUPPORT! They are very hands on with your problem and very quick to respond. Well done and thank you for your help, Sergey!
-Nupono, Inc.
Great app and excellent customer support! This app is so useful for anyone who wants to bill his/her customers in the form of a susbcription. I considered many different apps for this purpose but Paywhirl really sticks out.
I worked with Sergey from PayWhirl on customizing on how my home-page subscription looked like and he was so good, he was very quick in his responses, he made videos for me to walk through the process of changing things and he explained things really well. I highly recommend PayWhirl and ask for Sergey :-DD
Great range of features, more than any other subscription app I've tried. Lots of room for customization, and customer service is dangerously helpful.
The customer service is impeccable. They usually reply quickly and are willing to go above and beyond in service. I absolutely LOVE the app.
Easy to install and outstanding customer service was given by Sergey getting the finer details right - couldn't recommend enough!
Great app, does exactly what it says. Easy to set up subscription plans of all sorts, all smooth. Great managing interface with several options. We used it with Narrative theme first then attempted to install on another premium theme however the installation was not as smooth as with Narrative so reached to their customer service team and I received the BEST CUSTOMER SERVICE in ages. Sergey who installed and integrated the app on the new theme was super quick (it took around 20-30 minutes all together with me explaining what the matter was). Extremely happy with it. Highly recommend if you are after an app for recurring payments/ subscriptions!
The app is simple to install and use, sergey was very helpful! Cant fault the service and support.
Thanks.
We have now installed this app across 3 different businesses we own. The team at Paywhirl are super friendly, helpful and quick at responding. They have helped us with installation and we are really happy with the functionality and design of the app. It will definitely help us make more sales for sure!
Amazing and brilliant customer support. We have only just started using this App for our subscription service. Initially we think we installed it incorrectly which caused our website to have some serious issues, but not with the Paywhirl APP itself, but with something we did. I have to say, the support team at Paywhirl, specifically Sergey is amazing. The problem we experienced was nothing to do with the APP but Sergey went above and beyond over a number of days to help us resolve the issue. The best support we have received from any Shopify APP so far. Keep up the good work and thank you.
This app is awesome! Our requirements for subscription products were complex (flexibility to the customer, long time horizons for subscriptions, and the need to change features). This app is easy to use, integrates perfectly with Shopify, and Paywhirl's customer service is second to none.
Sergey from technical support has been extremely helpful with some code customisations and setting up the app correctly on our theme. Great app so far!
Great app so far and the tech support is super quick and really helpful. I tried to install on my own but needed help. In a matter of minutes I was up and running! Great app so far!
The app is easy to use and the customer service is amazing. I needed help with set up and before I knew it with just a few clicks Sergey had me set up and ready to go. The monthly plan is worth that alone!
I had many questions while setting up the app on my site. Within 5 minutes of sending an email to the support team I got help immediately. Not only did Sergio provide the answers, I allowed access into my shopify account and he made the changes I needed. He was profession, fast, and saving me lots of time and stress. I'm very impressed with the service and support.
The app works great and customer service is super fast. They are always available when I have an issue and they solve it in no time! The app is awesome and makes it very easy to manage subscriptions. There are a few features missing here and there but I love that they are making updates to the app all the time and new features are available all the time so I'm sure they will be come up pretty soon
I used this app for my candle subscription and I love it! My candle subscription is something my customers have been asking me for.
PayWhirl makes managing recurring subscriptions TOO easy + their out-of-this-world customer support team = very happy customers/business partners. Definitely a must have addition to your store! Thanks Sergey & team!
This is a great app. And the stellar customer service is even better! Lincoln and Sergey got back to us right away and spent tons of time getting us up to speed and trouble shooting things on our end. There are real, great people building and supporting this app!
I love the new version of this app. It was very easy for me to get all the functions I wanted on my website. I needed a few different subscription options for only about 4 products, and this worked perfectly. Thanks!
I took a chance in using this app and have been blown away by the level of service and support from the team at PayWhirl. This app allows our customers to easily sign up for a subscription service and took only a bit of tweaking on our end. And they're constantly updating with new features and services. Great product and great people.
Where do I start, Sergey has saved me more than once! First I had mistakenly gone live before setting up my reoccurring subscriptions and PayWhirl has made that so easy. In regards to setting it up correctly, not just once but twice (when I changed themes) is where Sergey really came to my rescue. My shop was live and the anxiety was building, I spent about an hour with Shopify customer service when I realized they were not understanding what I needed, telling me to post a note to my clients at checkout. I messaged Sergey and within 2 mins it was set up correctly.
Really solid tool for recurring payments. A lot of functionality and customization available out of the box. Highly recommend PayWhirl.
Absolutely brilliant. I was in need of a simple recurring subscription for one of my products. Pay Whirl had a great range of plans and prices so I was able to find something suitable for me and wasn't overcharged as I am a smaller business. I had some difficulties integrating with my website theme and because I am new to shopify on the whole, but the team were so quick to respond jump on my website and take care of the installation themselves. This is SO helpful and take a weight of my mind. Would 100% recommend and will continue to use for our needs :)
When it says Free Plan Available, there should be a free plan available. Not this: Thank you for installing PayWhirl! You can use all the features for free for 14 more days. After that, you can continue running test subscriptions for as long as you need, but in order to process live payments you’ll need to purchase a plan
Thank you for taking the time to leave a review and share your feedback with us. We sincerely apologize for any confusion our previous plan structure may have caused – we understand how important clear and straightforward pricing is, and we appreciate you pointing out this issue.
In response to valuable feedback like yours, we have since updated our offerings and are excited to announce that we now provide a truly free plan. Our new free plan includes up to $5,000 in free processing, allowing merchants to genuinely use PayWhirl at no cost up to that processing volume. We made this change to help businesses of all sizes, especially those that are growing, to have a reliable subscription solution without adding more overhead.
We greatly value the Shopify merchant community and are constantly working to adapt our services to suit your needs better. We invite you to take a look at our updated plan structure, and we hope that it aligns with the expectations you had when you initially explored PayWhirl.
If you have any questions about our new free plan or need assistance, our customer support team would be more than happy to help.
Thank you again for your candid feedback, and we hope to have the opportunity to serve your business in the future.
Warmest regards,
PayWhirl Team
I am so happy with this app!! We sell a quarterly subscription box and had developed this internal procedure for managing subscribers via a waitlist that was complicated and messy. We didn't want to end up with wonky billing cycles (i.e. someone being billed months before they actually received anything). Paywhirl added the feature to be able to adjust billing cycles, which is a game-changer that simplifies our business so much! Someone can join anytime, then we can adjust future billing dates to be two-weeks before we ship. Everything else within the app works great too. Customer service has been SUPER responsive when I've had a question. Highly recommend!
The support team is great , they respondend me instantly . Unfortunately the app doesn't work in my country for the moment.
Hey there,
I'm sorry to hear you had problems getting the app to work. We do have several merchants who use Narrative and we'd be happy to assist with installation if you reach out to team@paywhirl.com. We provide a FREE install service and can support most themes with a bit of tweaking. The narrative theme was actually one of the themes we launched with so unless it's been heavily modified, we can help you get subscriptions working on your store.
Great subscription app with the right features to help you run your business in the easiest way. Things like the ability to customize the resub date, pause/cancel features and more!d