PayWhirl Subscription Payments
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We were looking for a simple, yet robust subscription app for our fast growing magazine and membership site! PayWhirl made it so easy to get setup. I was hung up on a couple settings, but with a ton of patience and clear direction - Sergey helped me in a jiffy. I really wish we had switched over to PayWhirl sooner, our subscriptions, and auto-renewals are so streamlined now. We're even able to migrate our current subscribers from our old Wordpress site so everyone is now in one place. 5 stars for PayWhirl. You won't regret this app, and the customer service is responsive and there to help you get the app going so you can concentrate on your growing your subscription business!
The support team is great , they respondend me instantly . Unfortunately the app doesn't work in my country for the moment.
Hey there,
I'm sorry to hear you had problems getting the app to work. We do have several merchants who use Narrative and we'd be happy to assist with installation if you reach out to team@paywhirl.com. We provide a FREE install service and can support most themes with a bit of tweaking. The narrative theme was actually one of the themes we launched with so unless it's been heavily modified, we can help you get subscriptions working on your store.
After waiting patiently for many years, finally, a perfect native recurring subscription solution has arrived for Shopify! With some tweaks, it was even possible to use it with our custom add to cart functions. Absolutely amazing, thank you guys for being so quick to release this!
I just installed the app; the setup experience was great, as simple as it is. I needed some support to install some snippet code; my template is one of the new ones. Prompt professional and took care of everything. I love the way it navigates and has already received some positive feedback from my customers. Nice to get a prompt response and results, great it integrates with the Shopify payment gate.
Wish I found this app earlier in my search... Super helpful and patient customer service folx... I look forward to upgrading when my business is booming...
This app can cost your company time and money. Are experienced web development team installed the app as instructed by the videos. And nothing works! So we deleted the app and contacted customer service and never heard back. We have documented everything.
Firstly, I'd like to sincerely apologize for the inconveniences and challenges you faced while trying to integrate PayWhirl with your Shopify store. We deeply regret that your experience did not match your expectations and, more importantly, that you felt unsupported during the process.
It's concerning to hear that our customer service did not get back to you. We pride ourselves on our customer support, and it's disheartening to know that we missed the mark in this instance. I assure you this is not the norm, and we'll be looking into the matter internally to ensure that such lapses are prevented in the future.
We acknowledge the importance of every single minute in the business world and understand how disruptions can affect operations and trust. If you're open to giving us another chance, I'd like to personally assist you in setting up the app or addressing any specific concerns you might have. Your feedback can also help us rectify the issues and enhance our product to benefit our entire user community.
Please feel free to reach out directly to larry@paywhirl.com, and I will make it my priority to ensure a smooth experience for you.
Thank you for taking the time to share your experience. Feedback, whether positive or negative, helps us grow and serve our customers better.
Warm regards,
Larry
I just signed up today but customer service was fast and on point. I'm excited to use this app since I know they care about their customers.
I added PayWhirl to add subscriptions to my store. Wasn't sure what to expect as it was new to the app store but it has far exceeded my expectations already. I had a good idea of the settings I was looking for in a subscriptions app and they had it all and more! Big thanks to Chris and Larry for the support when I ran into a hiccup during instal. FYI Setup was incredibly easy and step-by-step instructions were included, I just needed a little hand holding because I have no idea what I'm doing when it comes to code.
We're adding a subscription service option to our store and PayWhirl has been amazing! Setup was a snap, very intuitive and their customer support is phenomenal! We tried another app and struggled with it. Thanks PayWhirl!
Great app so far and wonderful support team. They helped me with a little coding issue on our end and got everything working. The dashboard is super clear and to the point.