Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust and user-friendly subscription management features. It offers flexible billing schedules, various subscription options, and regular feature updates at no extra cost. The app's customer support is noted for its quick and personalized responses. It integrates seamlessly with Shopify and caters to unique business needs, such as bi-monthly subscription box services. It also allows customers to use reward coupons on subscription orders. Some merchants suggest adding a feature for subscription customers to add-on to their next order.

November 24, 2023

I just signed up today but customer service was fast and on point. I'm excited to use this app since I know they care about their customers.

Merkaba Sacred Essentials
United States
About 1 hour using the app
July 21, 2023

Working with Lincoln was a joy, Super good service and very high quality integration.

I would say having a paywhirl website and a shopify integration being separate apps is slightly confusing, But one you get yourself setup, pay whirl is a breeze to use.

Bard Box Monthly
United States
8 months using the app
PayWhirl Inc. replied August 17, 2023

Thank you for sharing your positive experience with us! We are delighted to hear that you found working with Lincoln to be a joy and that you are pleased with the quality of our integration.

We acknowledge the feedback about the separation of the PayWhirl website and Shopify integration apps and appreciate your understanding as you navigated through the setup. We are continuously working to make our user experience as seamless as possible, and your input is invaluable.

We’re thrilled that you find PayWhirl a breeze to use after the initial setup. Wishing you continued success with your business, and please reach out if there’s anything more we can assist you with!

Warmest regards,
PayWhirl Team

July 7, 2023

I am a complete novice working with a subscription app and we have had a few things that we have needed tweaking since we started four months ago. But, I have to say, their customer service is top notch. I always get a response pretty quickly. Overall, we've been really happy with the app. My only request at this point is for the app or Shopify to restrict bundling items with subscription items.

Shine Sticker Studio
United States
4 months using the app
PayWhirl Inc. replied August 17, 2023

Thank you so much for your kind review! We’re delighted to hear that our customer service has met your expectations, especially as you navigate the world of subscription apps for the first time. Our team is dedicated to providing swift and helpful responses, and it’s great to hear that this has been your experience.

We sincerely appreciate your feedback regarding restricting bundling items with subscription items. We are always eager to hear how we can improve, and we will certainly consider your request as we continue to evolve our app.

Thank you for choosing PayWhirl, and we're thrilled that you've been really happy with our app. Please don’t hesitate to reach out if you need further assistance in the future!

Warmest regards,
Team PayWhirl

September 8, 2023

Great Team to work with even with a difficult migration. I've worked with other subscription services like Bold and Recharge and this system seems to be the most straight forward and easy to work with. Its the best subscription integration to shopify I've seen.

Real Hero Studios
United States
About 1 month using the app
PayWhirl Inc. replied October 11, 2023

Wow, thank you so much for your kind words and the glowing review! We're thrilled to hear that you found our system straightforward and easy to use, especially when compared to other subscription services. Our team works tirelessly to ensure that migrations, even complex ones, are as smooth as possible, and it's heartening to hear that it's making a difference.

We appreciate your vote of confidence in calling us "the best subscription integration to Shopify." Such feedback propels us to continue innovating and offering top-notch service to our users.

Should you ever need assistance or have suggestions on how we can improve your experience, please don't hesitate to reach out. We're always here to help and learn from our valued customers like you.

Thank you once again for choosing PayWhirl. We look forward to continuing our partnership with you.

Warm regards!

January 5, 2021

Superb customer support for an intuitive app. Not given it a full run out yet but seems to provide exactly what I need and is professionally built.

Bison Beer
United Kingdom
Over 3 years using the app
December 18, 2020

I installed PayWhirl to kickoff my subscription program. Installation was simple and Ryan was super helpful in ensuring that the app was up and running. He was very responsive. Only drawback is that not all of the features I need are available yet, but they're releasing new features incrementally. I appreciate that the app is free until its fully launched. I'm a-okay using it in beta and will keep any eye out for their app updates. Definitely worth giving them a whirl!

Klado
United States
About 3 years using the app
January 12, 2021

Great new app for adding one-time or subscription service. Customer service was great and helped install (Sergey was awesome!). Highly recommend to businesses who are looking for an affordable option to helping customers get their products!

Ferris Coffee & Nut Co.
United States
About 3 years using the app
March 18, 2021

Great customer service and super easy to set up! Looking forward to when the app will be launching their payment plan feature but am happy that you can manually integrate that into peoples subscriptions after their first order! Very pleased.

Green Room
Canada
Almost 3 years using the app
December 2, 2021

We did get excellent help and support from Sergey at PayWhirl. We are blown away by the support and service!!! All Our best! COWASUN

COWASUN
Sweden
Almost 3 years using the app
November 25, 2020

I signed up to test the beta version of PayWhirl to offer a recurring donations option on my website. The app is the easiest to set up compared to the other options out there. However there was a more limited functionality. The support team was helpful for getting this worked out.

Larger Story
United States
Almost 3 years using the app