Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust and user-friendly subscription management features. It offers flexible billing schedules, various subscription options, and regular feature updates at no extra cost. The app's customer support is noted for its quick and personalized responses. It integrates seamlessly with Shopify and caters to unique business needs, such as bi-monthly subscription box services. It also allows customers to use reward coupons on subscription orders. Some merchants suggest adding a feature for subscription customers to add-on to their next order.

December 11, 2020

The rep was very helpful and walked me through everything I need. He was also extremely patient with this boomer. Most importantly he told me I could use shopify payments with my PayWhirl subscription products and that information alone was worth all the time spent in putting this together. Love the product!

SerendipiTEE.us
United States
About 2 years using the app
April 28, 2021

I worked with Sergey from PayWhirl on customizing on how my home-page subscription looked like and he was so good, he was very quick in his responses, he made videos for me to walk through the process of changing things and he explained things really well. I highly recommend PayWhirl and ask for Sergey :-DD

Gold'n'Silk
United States
About 2 years using the app
February 9, 2021

PayWhirl made this process easy! They seemed to understand that there were a lot of people who were new to e-commerce, so they give you easy options for support calls. I spoke with Lincoln, and he was patient as he followed along on his test page so he could see what I was seeing. He made every step easy and even helped me calculate which plan was best for my business (which was NOT the highest-cost version!). Painless! Highly recommended.

Coach Jay's Chess Academy
United States
About 2 years using the app
February 5, 2021

This is by far one of the best apps ever on Shopify and definitely the best subscription app. I have used the previous version of the Paywhirl app for almost three years now and recently added this new version to our new magazine title's store. It looks fantastic, it is easy to use, it integrates really well. It quite simply does everything we need it to and so much more.
The Paywhirl team and the customer service provided is second to none. Every single time I have emailed the team the response is not only quick but they go above and beyond to help. I should say the questions I have are not issues with the app in anyway as I have never experienced any issues with it. I have even asked for help with my Facebook conversions and the team did a bit development work for me to help. Something that was in my view beyond their remit.

On the Couch Magazine
United Kingdom
About 2 years using the app
June 9, 2022

Chose PayWhirl after fully exploring all 3rd party subscription options, and am very pleased. Great app, easy setup & execution, and possibly most importantly, excellent support. Very responsive, really helpful with troubleshooting, theme help and suggestions. Highly recommended.

HI-VIBE
United States
About 2 years using the app
February 6, 2021

Really solid tool for recurring payments. A lot of functionality and customization available out of the box. Highly recommend PayWhirl.

bookbag🎒
United States
Almost 2 years using the app
March 12, 2021

I had many questions while setting up the app on my site. Within 5 minutes of sending an email to the support team I got help immediately. Not only did Sergio provide the answers, I allowed access into my shopify account and he made the changes I needed. He was profession, fast, and saving me lots of time and stress. I'm very impressed with the service and support.

A M A C O F F E E C O .
United States
Almost 2 years using the app
Edited May 25, 2023

Best app to launch a fast subscription program, with a lot of useful features (reportings, etc). But above everything, the customer support team is just gold and super effective. Thank you guys!

mojoe
Belgium
Almost 2 years using the app
March 17, 2021

Sergey from technical support has been extremely helpful with some code customisations and setting up the app correctly on our theme. Great app so far!

Purplebone Ltd
United Kingdom
Almost 2 years using the app
January 11, 2021

Amazing app. I've used other subscription apps that are far too complex and have poor delayed support. These guys have nailed it, it does exactly what I want it to do and the support is absolutely brilliant. Thanks guys.

Parcelsend UK
United Kingdom
Almost 2 years using the app