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In my 7 years of business, the "partnership" with Cahoot has been the worst business mistake of my career. Stay far away!
They constantly made errors with shipping, i.e a simple 60 piece wholesale order took 2 months to ship when they promised 2-3 days, they also promised they'd be able to use customer supplied labels but then redacted it and we had customers constantly emailing us the wrong products were shipped or missing items.
Finally the worst part is now we want to break away from this scam, move our 6k pcs of inventory, (less than 100 boxes), they're requiring we pay $22,000 USD. It's a 5 hour job to move inventory yet they are pigheaded we must pay that amount to release our property.
They misguided fees in intro calls, saying removal fees are billed as a wholesale order, ($45 an hour) - however they have a hidden fee which they claim entitles them to a $2.99 removal cost + additional BS fees ontop of it.
Cahoot onboarding was great, they helped us get set up, troubleshoot issues, and brainstorm ideas to get things working perfectly quickly. Once the software is set up, it works flawlessly. Highly Recommend.
Highly recommend this platform. It has truly helped streamline my business. Easy to use. Customer service is second to none!
“Cahoot has amazing technology in addition their large nationwide warehouse network, sort of like Amazon FBA but without the Q4 surcharges, inventory restrictions and hassles. My inventory is received in 2 business days in Cahoot as opposed to waiting for weeks without communication from Amazon. Besides supporting my 2-day deliveries nationwide using economical ground shipping, I can also use the Cahoot shipping software to print all the shipping labels in my own warehouse for my orders that I need to ship out. All the labels come out automatically without any human input which saves me a lot of time and money. The support team is super responsive, competent and GREAT to work with. I am happy to say that Cahoot under promised and over delivered! And, btw their Shopify native integration works well and is super reliable.”
I highly recommend Cahoot to anyone looking to outsource fulfillment for their business. They go above and beyond to help make sure your needs as a business are met. I reached out to 20 other 3PL's, and fulfillment centers. Cahoot was the best option for business relations, services, and pricing by far. Manish believed in us and was super excited to get started. He not only helped us grow as a business but helped us grow personally through recommending great books such as "Purple Cow" by Seth Godin. I cannot imagine another day without using Cahoot's services. They have made fulfillment effortless. I recommend them to anyone looking for a great genuine business partner while looking to scale their business through outsourcing fulfillment.
Since working with Cahoot, their customer service has been nothing but exceptional. They really make you feel like you’re in good hands and ensure to make your life easier. The service is affordable, reliable and highly scalable so you don't feel concerned about growth. Cahoot is organized in all aspects and you can definitely trust them to complete the job at hand!
Good support and always willing to work things out. Very responsive to issues. We appreciate their flexibility and integrity.
I evaluated several 3PL options and settled on Cahoot. The operation is absolutely professional and principled. The pricing is easy to understand. As a small business, I like that I can warehouse my product across the country. This geographic diversification optimizes shipping costs and lowers disruption risk from extreme weather events. Cahoot has been a rock-solid partner so far and I look forward to working with them further.
I’ve been using Cahoot for nearly 18 months now, both the warehouse exchange program, and their automated shipping label software. The warehouse exchange program is a no brainer. It allows me to offer 2-day shipping on my website in addition to driving more sales nationwide SFP on Amazon. And they make it extremely easy to fulfill orders for other sellers that ship inventory to me. It also enables new revenue streams because while I’m on the west coast, I have rather large products that I source on the east coast. I’m able to sell those SKUs that I wouldn’t otherwise be able to carry because it’s unprofitable for me to move them back and forth between coasts. The shipping label solution is 10x faster than any other (based on shipping over 100,000 packages using Cahoot), and I’ve tried several of the most popular ones. It automatically rate shops and creates the best labels without any effort from me. All I have to do is print them. It has all the popular features, but by far, the three best things are that I save several hours a day (time is so precious for SMBs), it seamlessly sends orders directly to my dropship suppliers, and it rate shops across all my carrier accounts that have different rates for different size/weight SKUs. That dedication to high performance is built right into the Cahoot software and the DNA of the company. I have shipped over 100k packages (and counting) using the Cahoot software, so I know. If I have an issue (which is seldom), I contact the Cahoot Support and it’s resolved in minutes. This app saves me a ton of time and money every single day!
I worked with Jeremy - he did and is still doing a great job helping me through the entire process.