Cahoot Fulfillment

We have been using Cahoot for our fulfilment for a few months now, and I must say the experience has been truly amazing. Our orders ship the same day, inventory is tracked and managed efficiently, and shipping information is updated correctly. It is saving us a lot of time and resources which would otherwise have gone into setting up our own operations.

We had high hopes for Cahoot, but unfortunately they have been a big disappointment. We tried them for 10 months, but the integration was just not what we hoped for and we made the difficult decision to part ways. That would have been fine, but instead of working with us professionally and in good faith they tried to charge us for another year (even though we were only at the 10-month mark). In essence, they wanted around $7,000 in completely bogus fees for us to get our inventory back. I read that another business experienced this same issue. So make sure you want to work with them longterm. They don't make exiting easy.

We started using Cahoot about three months ago and they have been great to work with -- always trying to provide great service and address any concerns and issues quickly and effectively. We've been very impressed with their shipping performance and communication on status of delivery for packages. It's very helpful to know when a package has run into a delivery problem so that we can be proactive with the situation instead of reactive after a customer contacts us. They also set up a HAZMAT shipping solution to ship our products that contain lithium ion batteries which was a challenge for us with another large 3PL. They do a good job with this and we've had almost no problems so far.

Very easy integration & top notch service! We switched to Cahoot from a different 3PL and the team has bent over backwards to make the transition easy and seamless. Great personal assistance every day from Jeremy and very quick, reliable shipping from the Cahoot partner warehouse. Highly recommend their service.

We onboarded with Cahoot 4 months ago (at the beginning of Q4) with the single goal of reducing our 3PL costs. We have been happy to see considerable savings on SPD costs instantly. What I was not expecting was the excellent level of service from the Cahoot team. They took care to analyze our business in detail before we onboarded so they were certain they could fulfill their promise of service and cost.

The onboarding process was extremely easy. The Cahoot team did all the heavy lifting and the Cahoot platform is simple and easy to use. Working with Cahoot provides us with the flexibility to store product near our customers. The team continue to work with us to ensure we distribute our inventory to the right locations across the US to reduce our SPD label costs.

Rather than buying an app or a service, it feels like we have begun a great partnership with the Cahoot team who have a genuine interest in helping our business to succeed.