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It's a pretty good plugin and I like the process of customers receiving the email and being taken to a page where they can see all their downloads under one email.
I did however encounter some scenarios that could be improved:
a customer entered their email wrong so they never received the download email. I had to manually send each file over instead of one product link that contained all files.
The links were pretty long too. I left some feedback and while they can't implement this feature now, it's on their to do list which I appreciate :)
Also i know he meant well but he kept calling me sir even after i signed off and left (she/her) in my message - but no harm, just a little feedback for the support team, thank you! :)
Hi Vauliys,
Thank you for your kind words and for sharing your feedback! 😊 We're happy to hear that you like our app. We truly listen to feedback and are always looking for ways to improve.
We understand the frustration with email mistakes and long links, and we’re working on ways to make things smoother in the future. Also, we appreciate your note about how we address customers, we’ll be more mindful of that!
If there's anything we can do to earn that last star, please let us know! And if we make those improvements, would you be open to revisiting your review? We’d love to give you the best experience possible.
Thanks again for your support!
— Vinitpal (App developer)