Lantern ‑ Product Quiz Builder
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For an app that bills you quite substantially per month, they don't bother even to reply to live chats or respond within 24 hours... it's not good enough...
We appreciate your review and completely understand that our app was not good enough for your needs - we strive to add multiple features and improvements every week. However, there are two important corrections we would like to make regarding your claims: you were not billed for using our app as we offer a 14-day free trial; the delay between your first message and our reply was 17h. We genuinely regret that we were not able to respond as swiftly as you would have liked in this instance, but we always reply within one working day, as timely customer support is one of the core values we are proud to offer. Thank you again for your feedback.
Horrible I can't even add the quiz to my page it keeps saying it refuses to connect and also when I needed help the team wasn't even responding
Hi there. We're terribly sorry but we're not really sure what you're referring to in your message. There's nothing that needs to connect to be able to add the quiz to the store.
We're very sorry as well that we were offline when you sent your original message, but we have replied within 1 hour of receiving it, as soon as someone was available. Our support team has been in touch several times since and we have not been able to contact you.
We would love to do anything we can to clarify the issue and resolve this for you.
This app is great for creating quizzes but after all that work it doesn't work. I copy the link and even embedded the app onto the page and it still will not work.
Hi there, I am terribly sorry that you experienced this issue! It may be caused by a bug between your theme and the app. We will be able to find a solution though! I have reached out directly to your email and I am looking forward to your response. Our team is on it, lets find a solution 🙌!