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Its still very early days for us with this app but so far so good. The team have been helpful in making amendments based on our requirements. The only downside so far is that I am unable to do a bulk upload of products, but all other features seem to be very good.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
The support team is awesome and really very fast in replies. I went to them for an issue and they are able to fix it quickly. This app helps us!
Thank you for your valuable feedback. It was our pleasure to help you out with your queries!
'' The app is not working properly, there are errors and the support team is not responding, sorry but it is a very bad support team ''
→ Hey there! Sorry to hear about this and I am sorry for the inconvenience of the bad experience you had with the app.
→ I checked for the email you sent us and our support agent has replied to it on the same day within 3 hours after receiving your email.
https://prnt.sc/1x470ox
→ So can you please let me know where our support failed to serve you? So please don't blame our support service as my screenshot proof that we replied to you quickly.
→ Please send me your query for the app at the below email address and explain to me the issues you're facing in the app. I'll be there for you!
support@identixweb.com
Why cant i MULTI ITEM edit ?? I need to be able to select a collection or multiple items at once and change all the prices
Hey Michael, I am sorry to say that the feature you're asking for isn't available in the app. But still, I am happy to see your honesty in the review and I appreciate that very much. We'll notify you in the future if work on this feature and include in the app.
Very useful app for our need. I'm using this app to show some extra discount for our customers and it fulfilled my need very much..... The support team is very quick as expected. I contact them twice in a day after some time and they are available at that time to assist me and fixed my issue quickly.
Thanks for this app Identixweb......
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. It was our pleasure to help you out with your queries!
The concept is simple and one of the only apps on Shopify that I could find offering this functionality. Customer service was responsive and helpful. In the end, we were unable to use this app for our store, as it doesn't support discounts being applied while creating orders manually. If you have client's who log on to make orders themselves, this app will work great for you.
Thank you for your valuable feedback. It was our pleasure to help you out with your queries!
I installed this app and my website lost the originals styles and functions, now we cannot add product to the cart, the product pages fail, to many things are not working! Please help!!
Hey - there! Sorry to hear about that and I apologize for the inconvenience in the app. 🙏🏻🙏🏻
Let us give a chance to correct the masses from the website which happens because of our app. Please email your query to us using the below email address so we can take a look and resolve the issues:
support@identixweb.com
URGENT! NEVER download this app, it will mess up your whole store. And the support is not present in order to help out. Their number isn't even functional. I highly recommend never use this app! All the product photos of your store will disappear.
Hi there, I hope you are well and safe!
Sorry to hear about that and I apologize for the inconvenience you had with the app. 🙏🏻🙏🏻
- There are the codes that need to be added in your theme to functioning this app correctly but if the codes are not inserted there is no effect the app will cause on the website.
- If you are not much familiar with the coding, please let our support know about that and they will be available to help you immediately.