評價 (35)

整體評分
3.8
各級評分數量
  • 63% 的評分為 5 顆星
  • 17% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 14% 的評分為 1 顆星
編輯時間:2024年1月24日

24/01/2024. This app has been a rollercoaster of ups and downs.

When I first downloaded the app in Autumn 2023, it did not work for an extended period of time whilst I was paying for it. Customer service was initially poor until my complaint got through to Hemadri, who has been excellent throughout. Hemadri has been responsive, kind and quick to try and get the issues resolved.

However, there are a lot of issues. I have lost count the number of times the app has not worked. I need custom pricing for each of my customers for the same product. This custom pricing often fails to apply once the customer gets through to checkout.

I had an issue last week which was initially said to be working fine before it was resolved and then this week, I had the same checkout issues but on mobile IOS, which caused further issues. The app is unfortunately not reliable at this point of time and I would not rely on the product if you will be having large numbers of customer orders.

Although, I do believe the app will eventually be reliable, they do attend to the issues and make an effort to resolve them, despite there being endless issues. For the time being, I will continue to use this app in hopes that it will function better as the customer service from Hemadri has been fantastic. When the app works it is a great addition to the website and really does help with businesses in the B2B market.

The Trent Cheese Company
英國
使用應用程式 4個月
Identixweb Limited 已回覆 2023年12月28日

Thank you for updating to 5 stars!
We're glad Hemadri and our team could resolve all app issues promptly. Your reimbursement and assurance of quick resolution for any future issues mean a lot.
We appreciate your trust!