Problem with the widget installation or the widget being complete, numerous products don't have enough lines for customer personalization, they do not return calls well!
They offer alot of quality products but they take forever to install the snippet so that the personalization option shows up on your products on your storefront. I've been waiting for 7 days and still waiting.
Thank you for the review. We are working on automating the widget installation process and eliminating this step entirely. You should be all set now.