The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Tone's agents are doing a great job helping my customers. Keep up the great service and continue to grow.
We added Tone to help with cart recovery and 24/7 support. It's only been a week so far but I am genuinely impressed by how accurate and thoughtful their Superhumans are. Customers are loving the service and we're cutting costs while driving sales. Win-win-win!
Safe Place Bedding
The app is super easy and quick to set up!! It gives your website that personal touch but without your time. Has saved a lot of sales.
The customer service with Tone, has been exceptional. Bill from the sales team really helped me through the process of getting started, and JP from the tech side was very fast at getting things set up. We've only been using the app for a couple days so I'm not sure of the actual results just yet... I have a great feeling that our abandoned cart recovery will be way better with Tone!
The Gold Gods®
I have been using Tone for several years and have continued to be impressed how they have grown their platform, constantly adding new features and integrations that are helpful and relevant for our business. The customer support has been amazing both on the onboarding side and while dealing directly with customers. Our ROI has been insanely good. This platform is a no-brainer for any e-commerce store.
We used this app for several months. When I was sold this service I was told that customer service questions would be referred to customer service. They have not been. Instead, we have customers constantly complaining about how our customer support chat is useless. Customers don't expect to be chatting with a service that is intended to push them to a purchase. It "looks like" customer service but it doesn't act like customer service, so all you get is a bad customer experience.
Hey there, thank you for your feedback and sorry to hear that some of your customers didn't have a great experience. Our number 1 goal is to provide the best end experience for your customers. Our team has attempted to reach you on several occasions regarding customers that were having some issues. In addition, our accounts team has reached out to see if we can gain additional feedback to understand what didn't go well here. We'd love to chat further!
United Sodas of America
Great to work with! They text our customers with lots of care giving us an additional layer of support as well as helping to drive sales. We can't wait to use their other capabilities.
Great platform - their team does an awesome job and creating conversations with customers and driving sales.
J&R Bicycles, Inc.
Extraordinary level of service. 100's of text conversations are handled every week with an unusually high level of customer satisfaction. The text operators at TONE take this job very seriously and make an enormous effort to learn about the brand they are representing. One of the best services we've ever employed for our business.
Tone SMS has been really great for us here at Manly Bands. We've had impressive results recovering our carts and the software is super easy to set up and implement. Customer service is second to none. We're very happy and highly recommend Tone.