Mink Envy Lashes
I Love it! They do a really good job with my customers!! Good for getting more sales. Highly recommended.
Happy to hear you and your customers are happy with us! And that we're helping you grow!! Always feel free to get if you have more updates for us :)
Tone partner with Shopify have some of the best customer service team . Had a few issues but it was mainly because I didn't understand part of the system together they walked me trough and explain in great detail now my store is set up just the way I wanted and could of not being any happier . My store is growing everyday and I been able to keep my customers just as happy thanks to tone and Shopify .
Glad we were able to you get your issues worked out, and that the app is performing the way you want it to! Let's keep that growth going!
Customer service is amazing just like the services that they provide. They respond timely and have helped us capture so many abandoned carts. It's amazing how a live person replies every message, not sure how they do it but they manage to get to know our products pretty well, well enough to provide a good experience for the end user. Would highly recommend this app if you're looking to convert more sales.
More sales, great support, magical replies! Glad to hear our team is delivering on these things for your awesome brand :) Please let us know how we can continue to support you.
Tone completely changed the nature of my business. We went from struggling to get back to customers to instantly getting back to them 24/7. It feels like every Tone employee working on my business actually works for me and not Tone. We just keep seeing our ROI improving the more we work together. Highly recommend for any ecommerce store, and incredible way to scale.
We love Plate Crate! So happy to read about the value your business is getting from the app. Keep the feedback coming!
Fantastic. The team that works on this is amazing, both at customer service/checkout recovery for your site and also for their app. Their team of "superhumans" (not an exaggeration) adapt your voice with feedback. Just watch out for the overages. I think they're workng on a pricing model change to take them out, but if they e-mail saying you should upgrade your plan you should do it immediately. Would definitely recommend.
Thanks for the great feedback! Keep your eyes peeled for pricing updates :)
I used this app to help get more out of my cart recovery. Customer service was great! Very response and helpful! Amanda was great and always followed up after an email.
Glad to hear our customer service was great for you! Please feel free to get in touch anytime!
Aromadonna Perfumes UK
The app is great, and the team are very dedicated to ensuring that you are satisfied, we recommend you try this app.
Thank you for all the feedback you've provided us over the last couple of weeks, and for the great review!
I’m loving this app keep up the good works guys the smart responses to my customers is awesome and I’ve gotten more sales because of it. Thank you
Awesome to hear the responses have been on point! Let us know how we can continue to support!
The app is pretty amazing. The intelligent replies are just mind-blowing. We've gained many sales just with the texting option. Highly recommended!
Really happy to hear this! Thanks so much for the review :)
Rialto Jean Project
We are an international denim brand based in Toledo, OH. We have been using Tone for about two months and the orders we have received, because of these texts, are through the roof! And the customer service, as a whole, has been phenomenal!
Glad to hear you're having a good experience with the service and our support team! Please continue to let us know how we can improve :)