Tone SMS Marketing

Tone SMS Marketing

by Tone SMS Marketing

Launch SMS Campaigns + Recover Carts + Automate Conversations

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    97% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    1% of ratings are 1 stars

All reviews

31 - 40 of 206 reviews

Popov Leather

Not only is Tone helping us recover abandon carts like crazy, it also provides world-class customer service to our customers. In the last 30 days we've seen 23x ROI. Our customers now get responses within minutes instead of waiting a day for an email reply. I was skeptical about SMS before, but now I'm fully converted. Sales team (shout out to Kevin) also really responsive and helpful with follow-up calls.

Developer reply

November 23, 2020

Amazing ROI! Hopefully we can continue to drive that up ;) Let's keep delighting your customers with fast replies!

Mission Mercantile

Our decision to implement Tone has been one of the very best we've ever made. We use tone for cart recovery and campaigns, as well as crucial part of our well-known Mythical Customer Care strategy. Una, Aleena and the rest of our Tone team are stellar! We're looking to see how they might also pick up our webchat support as well, hopefully sooner than later .... ;)

Developer reply

November 23, 2020

Great to hear - We've enjoyed getting to know you, your customers and your brand!


The team at Tone has been amazing. We had to move our SMS over from a separate email provider and they have been fantastic at making time for us with meetings and providing endless support. We've also seen fantastic ROI. Highly recommend!

Developer reply

November 16, 2020

All great things! Thanks team Unbound :)

GoFish Cam

It's been great so far! Looking forward to future releases to see more segmentation and capabilities.

Developer reply

October 30, 2020

Glad to hear the service is going well for you! Keep your eyes peeled! Lots of new things coming your way :)

The Stay At Home Barista

As a solopreneur, Tone takes care of a lot of stuff seamlessly and easily with just my own 2 hands. So far, it's been a great fit for my store.

Developer reply

October 7, 2020

That's so great to hear that our team has freed up a lot of your time! Please let us know how we can continue to support and help you grow your business!

Palladio Beauty

I have been using this app for shopping cart retargeting. It has been great so far. Works really well in terms of software and conversion itself. The customer service team is also really responsive and helpful.

Developer reply

September 29, 2020

Glad to hear it! Let us know how else we can support!

INH Hair

Tone brand support is absolutely amazing. Very responsive and hands on. Definitely one of the most responsive vendors I have ever worked with!

Developer reply

September 23, 2020

We really appreciate the kind words! Please let us know how we can continue to support your business as it grows :)

Divine Vibes

It is easy to use and I am glad that unlike some other apps they have a free version for start up stores. The customer support is very prompt as well. I recommend them.

Developer reply

September 23, 2020

Glad to hear the service has been seamless! Please let us know how we can keep improving.

Lume Cube, Inc.

Tone is leading the charge on SMS marketing. We've seen amazing results using their app on our website. Not only is their product top-notch, but their customer support is also all-time. I'm not sure where they find these people but they're doing it right!


great app, great team. painless setup up. 165 x ROI, with live text, abandoned check out flows, and campaign capabilities. Now just waiting for the automation piece, this is an awesome investment for any Shopify store owner.