Tone SMS Cart Recovery

Tone SMS Cart Recovery

by Tone SMS Marketing

We text with your abandoned carts and recover 2x more sales.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    98% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

All reviews

41 - 50 of 175 reviews

Little Light Bazaar

You want to boost conversions? This is the app to have. Their conversion for us has been 47% for the year - meaning they close 47% of the visitors who they reach out to using their "superhuman" texting skills. Bottom line - this app is a must-have - it is a low cost marketing channel that actually converts better than significantly more expensive options.

Developer reply

December 18, 2019

Awesome! So happy to see that conversion rate on Abandon checkouts. Excited to see what else we can do for you and your customers with the app!

The Happy Givers

Tivan and the team are phenomenal at what they do. For more than 12 months they ahem provided great customer service to me, while creating a great text experience for our customers. This app has made us a lot of money! Gracias.

Developer reply

November 20, 2019

We've enjoyed working with your brand for the last year :)

Petals and Peacocks

This app has been an excellent addition to our customer service experience and our sales conversion! The conversion rate is impressive, which makes this app a no-brainer! You literally have nothing to lose, and the team is incredibly helpful in getting everything set up!

Developer reply

November 13, 2019

Really happy to hear we're helping improve your customer service experience AND your sales!


Great experience all around. The app runs perfectly out of the gate and the agents do very well at helping customers. We've seen a 31% conversion rate and 3x return from this app. It's definitely a keeper.

Developer reply

November 5, 2019

Glad to hear you like the app so far! Please give us all the feedback you have on how we can make this experience better for you and your customers :)

Baseball Lifestyle 101

This program has really helped with abandoned carts but also given us realtime data into what our customers are thinking and saying about us!

Developer reply

October 22, 2019

It's a pleasure working with you and your customers! Glad to hear that our conversations are giving you those insights. Please let us know how we can further support you :)


Worth every penny. You're missing out HEAVILY if you don't take advantage of this app and its services. Time and again Kyle has met and exceeded my expectations. This app hasn't been installed for more than three weeks yet I've already seen a significant increase in recovered cart sales.

Developer reply

October 21, 2019

Thanks! We will continue working to exceed your expectations! Please give us any and all feedback, and definitely get in touch if you need help optimizing your account further :)

Drip For Men

I definitely recommend this app to anybody. Before this, I've been using email apps as my recovery services with not much luck. This app has created sales for me that my email apps were not. What i like most about this app is it really feels like a conversation more than an automated response thus i think is the x-factor when it comes to convincing people to come back and checkout their abandoned carts.

Developer reply

October 11, 2019

Thanks for the review! Our team is happy to offer your customers support via text. Glad to see those conversations turning into sales!


These SMS campaigns are very quick and easy to setup. The automated messages flow works sounds natural and the support team is kind and responsive. I'd recommend this app - Glen

Developer reply

September 27, 2019

Appreciate you, Glen! Let us know how else we can support and help you grow your business!

NextGen Fashion

This app has been amazing I use to use SMSBump and only got 3 conversions in 3 weeks. Since switching over to this app I’m now getting a conversion daily sometimes 2 a day. Truly the best sms recovery app out there

Developer reply

September 24, 2019

Happy to hear our team is converting sales for you! Always feel free to reach out to your account manager to find ways to optimize :)


In short- get the app!

In long- I saw this pop up as a "you might like this app". The idea seemed cool, but I was skeptical as I've clicked on several not so great apps. Set up was easy and I went with the free plan and told myself to look at it in a week.

Well... 2(!) days later I was notified via email that I had reached my quota and would be billed a nominal fee per text.

First thought- what? Why am I being charged?
Second thought- wow, that must be a lot of texts, I didn't think there would be that many at all.
Third thought- that's really pretty cool of them to email me. It's really not expensive either way, but to proactively email that I'll be getting charged a small amount is a "good guy" move.

So I logged in, and... a few seconds later... I'm gladly a paying customer. I had already converted sales by the text messages, but, unbeknownst to me, our defunct facebook page had a negative review. We don't use facebook at all, and I would have never known about that review had it not been for someone talking about it via sms.

Lastly- the answers are surprisingly intuitive. I burned through the intelligent answers pretty fast, but seriously, that would have been a lot of customer service answers or the usual customers complaining about things before they have made a purchase. It seems people speak more freely in texts, and that is a big value add that I did not consider.

Nothing speaks louder than dollars and mine have spoken for SMS/MMS Marketing app.

PS- While I don't think it would be for everyone, or that you should pivot, I would love to guinea pig using your AI or intelligent answers as customer service reps.

Thanks- AH

Developer reply

September 24, 2019

Thanks for this APC team! Your customers love texting, and our team is having a blast working with your brand :)