Tone SMS Marketing & Support

Tone SMS Marketing & Support

by Attentive

Your conversational SMS support team through the entire funnel

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    97% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    1% of ratings are 1 stars

All reviews

51 - 60 of 218 reviews

The Great PNW

Imagine going to Applebees and ordering the spinach and artichoke dip for $12 but then the waitress asks if you want a free BJ under the table while you wait. The waitress is actually TONE and you are actually your business. That's how great TONE is!

Shock Surplus

I set this app up to start collecting phone numbers for the future, and didn't realize the actual abandon cart service was turned on, started making sales on accident. Amazing

Altr London

Great app for helping drive mobile conversions, creates a great customer experience and helps us connect with our customers on a deeper basis!


Tone is amazing and is a great addition to help with converting abandon cart customers to text campaigns. The team at Tone is super amazing and everything from set up at the beginning to even small questions they jump on a call immediately to help out/discuss. The numbers don't lie and even when we were unsure if this would work it exceeded our expectations within the trial time frame. Great app and team behind it!


Communicating with our customers via text is essential for our company, and Tone has made it super easy for us. Not only do we have the ability to send mass messages to customers, but Tone allows us to connect with and communicate with the customers without hiring additional headcount. The service is amazing too! Totally recommend Tone to anyone and everyone!

Developer reply

June 23, 2020

Thanks PhoneSoap team! Your team and your customers are a pleasure. Looking forward to continued partnership :)

Paragon Fitwear

Easy to use, and hands-off. It's a no brainer. Great support. A lot more affordable that some SMS services out there.

Developer reply

June 23, 2020

A great experience for your customers with very little work for you! That's what we're going for :) Keep the feedback coming!

Bôhten Eyewear

Amazing app - very personal and great way to engage customers who may be on the fence about buying your products - I highly recommend

Developer reply

June 23, 2020

Glad you're loving it! Thanks for writing :)


Tone really has been huge for us. 10x roi right away. Way more sales than just an email our automated text. Tray this app and you will never go back.

Developer reply

June 23, 2020

Been awesome to see your success! Thanks for the review.

Embr Labs

It took less than 15 minutes to set up Tone, and it's now helping us recover 5 figures of revenue a month on our Shopify Plus Store.

We've now expanded to using Tone for campaigns in addition to Abandoned Checkout Recovery, and we're planning to test Live Text in the coming weeks.

On top of that, the team at Tone is incredible to work with. Our account manager Matt responds in 5 minutes or less to any question and has been super helpful throughout the process.

I'd highly recommend Tone to any Shopify store that wants to capture more revenue without spending much management time. You won't regret it.

Developer reply

June 20, 2020

So glad to hear the experience has been top notch for you all on the customer side, and excellent support on the business side! Keep helping us strive to be even better :) We love Embr Labs!

JBW Watches

Tone has been great at helping us recover abandoned checkouts - SMS has been a great tool in conversion. And their team is always super helpful and responsive! Definitely a top notch choice for adding SMS capabilities to your site!

Developer reply

June 20, 2020

Thanks for the great review!