We added Tone to help with cart recovery and 24/7 support. It's only been a week so far but I am genuinely impressed by how accurate and thoughtful their Superhumans are. Customers are loving the service and we're cutting costs while driving sales. Win-win-win!
Safe Place Bedding
The app is super easy and quick to set up!! It gives your website that personal touch but without your time. Has saved a lot of sales.
The customer service with Tone, has been exceptional. Bill from the sales team really helped me through the process of getting started, and JP from the tech side was very fast at getting things set up. We've only been using the app for a couple days so I'm not sure of the actual results just yet... I have a great feeling that our abandoned cart recovery will be way better with Tone!
The Gold Gods®
I have been using Tone for several years and have continued to be impressed how they have grown their platform, constantly adding new features and integrations that are helpful and relevant for our business. The customer support has been amazing both on the onboarding side and while dealing directly with customers. Our ROI has been insanely good. This platform is a no-brainer for any e-commerce store.
United Sodas of America
Great to work with! They text our customers with lots of care giving us an additional layer of support as well as helping to drive sales. We can't wait to use their other capabilities.
Great platform - their team does an awesome job and creating conversations with customers and driving sales.
J&R Bicycles, Inc.
Extraordinary level of service. 100's of text conversations are handled every week with an unusually high level of customer satisfaction. The text operators at TONE take this job very seriously and make an enormous effort to learn about the brand they are representing. One of the best services we've ever employed for our business.
Tone SMS has been really great for us here at Manly Bands. We've had impressive results recovering our carts and the software is super easy to set up and implement. Customer service is second to none. We're very happy and highly recommend Tone.
If you want to give your customers the personal touch to get them to convert on a high dollar sale, we highly recommend tone. Stand up guys with a detail-oriented team.
Ombraz Armless Sunglasses
Tone has been an absolute godsend for our business. Our cart recovery metrics have more than 5x'd what they were before Tone. I really appreciate the human touch they offer. It's very on-brand for us and keeps things personal and easy. Using Tone has also helped reduce our customer service volume as they handle all text message inquiries.