Tone SMS Marketing & Support

Tone SMS Marketing & Support


Your conversational SMS support team through the entire funnel

4.9 별 5개 중(218 리뷰)

Lower CS costs and workload

A more cost-efficient extension of your customer service team, Tone allows you to scale conversations and support from day one.

Build trust with your customer

Tone agents are lightning fast, always accurate, and use the perfect tone.

Close more sales

Trained agents engage and convert visitors into buyers, leading to higher conversion rates, increased order size, and higher lifetime value.

Tone SMS Marketing & Support 정보

Today’s best e-commerce brands are built on exceptional customer service.

Providing that high level of customer service is costly and time consuming; executing it on such a personal channel like SMS is difficult. Unlike live chat and email you can’t rely on a bot or auto-replies to text your customers back. Customers don't want canned, robotic messages. They just want a human to help them with their shopping experience.

Tone helps your store provide unrivaled customer service via SMS. AI-enhanced but powered by humans, Tone responds to customer questions and closes sales at unmatched speeds. And yes, all in the right tone.

We engage in real conversations that lead to higher conversion, increased order size, and higher lifetime value so you can focus on building your brand.

In essence, Tone empowers you to engage and delight your customers throughout the buying journey.

Install Quickly

  • 15 min install means you are up and running quickly
  • Our simple & straightforward onboarding walks you through each step

Build Your SMS Subscriber List

  • Easily grow your TCPA-compliant subscriber list via pop-ups, tap-to-text, email, product inserts, checkout recovery, and more
  • Segment your customers based on actions they've taken in the past

Drive Revenue with SMS Campaigns

  • Turn SMS into your highest-performing marketing channel by sending two-way, conversation oriented SMS & MMS campaigns
  • Leverage Smart Send to limit the number of messages customers receive

Increase Conversions with LiveText

  • Build personal relationships with visitors until they are ready to purchase
  • Provide a number that your customers can easily “tap to text” right from their smartphone, to ask questions and get answers lightning fast
  • Convert up to 14% more customers & realize higher Customer Lifetime Value with a dedicated conversational channel

Recover More Abandoned Checkouts

  • Almost 40% of e-commerce purchases are impulse-driven. A fast and helpful response can often be the difference between converting & not converting a customer
  • Leverage a team of real customer service agents that text the people who abandon a checkout to convert sales that otherwise would be lost

Engage with your customers at key points in the journey

  • Automated flows become organic conversations that drive revenue & build brand loyalty
  • No two conversations are ever the same

Provide Post-Purchase Support

  • Supplement email support with SMS conversations to improve the customer experience
  • Reduce in-house ticket volume as Tone supports your CS team

Learn & Grow

  • Tone gives you powerful insights into customer objections & buying behavior
  • Review replies & easily send feedback to our agents

Tone integrates seamlessly with Shopify & Shopify Plus


  • Kustomer,
  • Klaviyo,
  • Zendesk,
  • Gorgias,
  • Recharge,
  • Flow

미디어 갤러리


가격 14 일간 무료 체험

모든 가격 옵션 보기

Starter Plan

무료 설치

$.01 SMS, $.033 MMS, $0.75 Intelligent Replies

  • Segmentation
  • LiveText Number
  • Checkout Recovery
  • Campaigns
  • Live Agents
  • Two-Way Replies
  • Analytics
  • No SMS Carrier Fees

Growth Plan


$.009 SMS, $.031 MMS, $0.70 Intelligent Replies

  • Real-time Customer Service Escalations

Powerhouse Plan


$0.008 SMS, $0.029 MMS, $0.65 Intelligent Replies

  • Dedicated Account Manager
  • Quarterly Content Strategy Review

* 모든 비용은 USD로 청구됩니다.
** 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

4.9 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.

  • 5 별 5개 중
    평가의 97%는 별점 5 입니다.
  • 4 별 5개 중
    평가의 1%는 별점 4 입니다.
  • 3 별 5개 중
    평가의 0%는 별점 3 입니다.
  • 2 별 5개 중
    평가의 0%는 별점 2 입니다.
  • 1 별 5개 중
    평가의 1%는 별점 1 입니다.

가장 최근 리뷰


call me,( -than click WhatsApp icon) csv upload, problem same time working, some time not working, no customer support live chat, no call, make at list live chat. just improve csv upload problem, please........................................................................................... I will update review with 1 star every 12 hour, your new customer will saw my 1 star review every time at first( recent review ) , so solve csv upload problem in your app.


Tone's agents are doing a great job helping my customers. Keep up the great service and continue to grow.

Taos Footwear

We added Tone to help with cart recovery and 24/7 support. It's only been a week so far but I am genuinely impressed by how accurate and thoughtful their Superhumans are. Customers are loving the service and we're cutting costs while driving sales. Win-win-win!