Tone Texts with Your Customers and Closes Sales

Text your customers like a human. Tone helps your Shopify store capture more revenue with AI-enhanced, human text message conversations. Our SMS marketing platform gives you the power to run two-way conversations at scale.

The problem is simple. Shoppers don't want canned, robotic messages. They have questions, and just want a human to text them the answers so they can make decisions quickly about where to spend their money. Unfortunately, personalized customer service like this can be costly and time consuming to implement yourself.

That’s where Tone comes in. We initiate real conversations that lead to higher conversion, increased order size, and higher lifetime value so you can focus on building your brand.

Our secret - real humans with AI superpowers. Proprietary technology enables our agents to skillfully answer questions, offer deals, drive conversions, and build trust at lightning speeds.

Install Quickly

• 15 min install means you are up and running quickly
• Our simple and straightforward onboarding walks you through each step
• Learn from the first conversation - Tone gives you powerful insights into what makes your customers come back to buy over and over

Build Your SMS Subscriber List

• Easily grow a TCPA compliant SMS subscriber list that you can build trust and loyalty with over time
• Create pop ups for quick SMS opt-ins
• Activate different opt-out messages to match your brand’s voice and reduce churn
• Segment your customers based on actions they've taken in the past

Drive Revenue with SMS Campaigns

• Turn SMS into your highest-performing channel by sending SMS campaigns that enable customers to reply back
• Send customized SMS and MMS campaigns with ease
• Include images, gifs, and emojis to help set the right tone for your brand
• Schedule campaigns to go out at the right time for your customers
• Leverage Smart Send to prevent customers from receiving too many messages

Increase Conversions with Live Text

• Provide a number that your customers can easily “tap to text” right from their smartphone, to ask questions and get answers lightning fast
• Build personal relationships with visitors until they are ready to purchase
• Convert up to 14% of customers realize higher LTV with a dedicated conversational channel

Recover More Abandoned Checkouts

• Leverage a team of real customer service agents that text the people who abandon their checkout
• Convert sales that otherwise would be lost
• Review replies and easily send feedback to our agents

Shopify and Shopify Plus Integration

Tone integrates seamlessly with stores of all sizes. Your dedicated success manager will reach out after you install the app!