Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for boosting conversions, reducing cart abandonment, and increasing order values with features like promotional pop-ups, cross-selling, and upselling. It's praised for its user-friendly interface, seamless integration with other marketing tools, and responsive customer support. Despite being seen as slightly expensive by some, many find it cost-effective due to its immediate impact on sales and ability to replace multiple other apps.

December 2, 2021

Fantastic app. Once you start getting into building the widgets, it all makes sense and is very intuitive. Whats better is the service. Sergiu on support was fantastic in sorting out all my settings that I had done incorrectly, which meant that my subscribers had been dwindling for a few months. He spent a lot of time explaining and checking everything for me and sorting it all out. Thank you!

Cardology
United Kingdom
Over 3 years using the app
December 11, 2020

We have been in business for 7 years and this is our first review. This is app is excellent. Period. We came to this app for email list building (entrance pop-up). Before that we tried and used most existing solutions on the Shopify App store. We are now also using Personizely for cross-sell pop-ups (after add to cart and before check-out) and abandoned carts (triggered on exit intent).
It just works. The user interface is clear; you can go from an out of the box template and then add very extensive and in-depth customizations.
Our preferred feature is A/B testing: test up to 5 variations and clearly see which one is preforming the best. We recently started to use the "personalization" feature, opening a whole new world by enabling us to customize shopper experience. Basically, you can show a totally different store, to different shoppers. The cross-sell and abandoned cart popups pay for the app and more. Now the best part is the support. These guys must sleep with the support chat window open... The app is super easy to set up but can also do very complex and powerful stuff: so we needed help several times. We always received knowledgeable, quick and clear answers. Talk about accountability? they send you the chat transcript right away...! You can also have a chance to chat with the founder...

ThePeachBox
Hong Kong SAR
About 3 years using the app
Personizely replied May 6, 2021

Hello,
Thank you so much for your generous rating. We hope that your experience with Personizely continues to meet your expectations, and please never hesitate to let us know how we can improve your experience.
Personizely Team

May 3, 2019

Just started using this, but from the looks of it, it will do exactly what we need. Great interface and lots of options to test! Thanks!

IDRIS-KAAN & Co.
United States
About 3 years using the app
October 28, 2019

This app helped me to increase my sales by 20%. Cross-sell and upsell widgets are brilliant. Thank you

carmencarmen
Belgium
Almost 3 years using the app
Personizely replied June 18, 2021

Hello,

Thank you for such a great review! We are thrilled that you decided to try out Personizely and we’re happy to hear that it helps you grow your store! We hope that it will only get better in the future, and we are always here to help.

Hope you have a great day!
Personizely Team

May 9, 2019

I love this app. Makes collecting emails very easy. The design editor also makes this process very enjoyable.

Afrikans.co
United States
Over 2 years using the app
Personizely replied May 31, 2021

Hello,
We really appreciate you taking the time to share such a positive feedback. We always strive to meet our customers’ expectations and we are always happy when we do. Please never hesitate to let us know if we can improve your experience in any way and we hope you have a fantastic day!
Personizely Team

April 4, 2019

Great app so far and customer support Had questions about how to set up the abandonment cart popup of the app and they explain absolutely everything I needed to know. Thank You!

cozyupmyhome.com
United States
Over 2 years using the app
Personizely replied June 18, 2021

Hello,

Thank you for such a great review! We are thrilled that you decided to try out Personizely and we’re happy to hear that it helps you grow your store! We hope that it will only get better in the future, and we are always here to help.

Hope you have a great day!
Personizely Team

January 4, 2023

This is one of the best apps you can install for your store. It's so versatile that it can replace half a dozen other apps you might need and allows you to keep everything in the same aesthetic. I love it.

Subminimal
Singapore
Over 2 years using the app
Edited February 20, 2020

This is probably the best and most important marketing app in the Shopify App store. You need a 2-3h to understand everything properly. I had some problems and the support staff was very helpful and patient to solve everything in no time.

Absolutely amazing. Honestly!

Best,
stilform.com team

stilform GmbH
Germany
Over 2 years using the app
Personizely replied April 28, 2021

Hello,
Thank you so much for your rating. We are very happy that you had a good experience with Personizely, and your feedback helps us make it even better. We hope you have a great day!
Polina | Personizely Team

September 17, 2020

We must say your support is the best support across all Shopify apps. This app helps us to improve our RoAS as well. Kudos to their team to build such as a great app :)

My Dream Store
India
Over 2 years using the app
Personizely replied April 29, 2021

Hello,
Thank you so much for your rating. We are very happy that you had a good experience with Personizely, and your feedback helps us make it even better. Hope you have a great day!
Personizely Team

November 14, 2019

Personizely is the app which is an absolute must-have for any store, this app runs perfectly and makes you money

Audrey Star Perfume Collection
United States
About 2 years using the app
Personizely replied May 5, 2021

Hello,
Thank you so much for your rating. We are very happy that you had a good experience with Personizely, and your feedback helps us make it even better. Hope you have a great day!
Personizely Team