Pixc: Photo Resize , 1,921 条评论
At first this app seemed great, but lately not all my photos are getting resized, and some of my earlier photos have reverted to the wrong size. Not sure how to get this fixed. I have the Pro version. I am hoping someone will help me.
Sorry that you haven't had a great experience with our app. We will be in touch to help you out asap.
Terrible I have asked for customer support regarding the paid option and I have had no response. The app is not resizing and has been spinning for days to analyze. I will be cancelling and contacting my credit card to dispute payment, as app does not work as directed.
It resized my images but now the text under the image is not centered and it looks very messy. How can I fix this please??
I'm sorry to hear about your experience. Our team will reach out to you soon so we can help you.
Really really slow. App stuck on "Processing Images" for 40 minutes.
Hi there, I believe we reached out to you about this issue and we were able to fix it.
I also wanted to let you know that we have released an updated version of the app and it’s now a lot faster. Feel free to give it another try.
PS: Excuse the delay in this reply. Replying to reviews is a new feature of Shopify.
I have been using the app for around 6 months and all of a sudden it has stopped working. I have emailed support twice and haven't received a reply. I tried uninstalling and that hasn't worked either. its a shame as I used the app a lot and thought it was great up until now.
Hi there -
we wanted to update you to let you know that we have released the new version of our app. We would love you to try it again. We have emailed your store email. Please check your junk folder in case you didn't receive it.
Thanks for taking the time to review our app.
Firstly, I want to apologize. We have just received your message.
We updated our app yesterday with a brand new UX and this might be affecting it. I will have our technical team looking into it for you.
We have just sent an email and will help you troubleshoot the app and/or run it for you.
Hat nicht funktioniert, aber ich konnte noch nicht so viel ausprobieren... kam sofort das ich bewerten soll, ohne zu wissen, ob sie gut funktioniert, ob ich noch was einstellen muss...
Vielen Dank für Ihre Bewertung. Unser Team hat sich bemüht, herauszufinden, wie wir helfen können.
(Excuse my German, I used Google translate! 😊)
De las fotos que tenía en la tienda. No todos las imagenes quedaron cortadas y encuadradas de la manera correcta. Luego el customwe review no permite enviar la calificación si no escribes más que absurdo.
I used this app to resize the images, but when it did, it resized it, but there was blanks in the sides
Thank you for your feedback. We sent you an email to assist you better with your requirements. Looking forward to hearing from you.
The app picked 109 pictures to resize, but I do not see anything changed and I took a screen shot of my collections, which are all different sizes. I paid $2.95 for what???
Thank you for reaching out about this. Our support team has sent you an email to assist you with resizing.
In one store, its showing the products from another of my store's. There customer support doesn't mention this issue at all even though other reviews mention the problem. They've got a chat-bot active but the agent shows as away and not responding.
I'm sorry that you had issues. Initially, when we built this app we didn't build it for multi-stores.
We have now made improvements over time and hope you will try us again.
As the founder, I care deeply about helping you as a customer and would love you to contact us so we can help you. 😀Email us at firstname.lastname@example.org
PS: Excuse the late reply to this review, this is a new feature of Shopify. I believe that we did reach out via email in 2018.