Opinew Product Reviews App UGC , 1.624 Rezensionen

Gracias por tu genial revisión de 5 estrellas. Nos alegra saber que encuentras nuestra aplicación útil y que te ha ayudado a generar confianza con tus clientes. También apreciamos tus amables palabras sobre nuestro equipo de soporte.

Sentimos oír que has tenido problemas con la compatibilidad de tu theme. Te aseguramos que estamos disponibles para ayudarte a resolver esto. Por favor, no dudes en contactar a través de nuestro sistema de soporte si vuelves a encontrarte con este u otros problemas en el futuro. Tu feedback es esencial para nosotros.

Atentamente,
El equipo de Opinew

Olá, corrigimos seu plano mais cedo durante o dia. Talvez você não tenha notado.

Na verdade, nossos desenvolvedores trabalharam em seu problema esta manhã e lançamos um hotfix especificamente para sua loja.

Posso confirmar que nenhuma de suas avaliações desaparecerá e que o plano está funcionando corretamente.

Não há nada com o que se preocupar! :)

¡Hola! Estamos encantados de saber que te encantan todas las funciones de Opinew y que valoras nuestra rápida respuesta a los mensajes. Tu satisfacción es nuestra máxima prioridad y trabajaremos arduamente para seguir superando tus expectativas. Tomamos nota de tu sugerencia sobre aumentar los límites en el futuro y lo consideraremos. Tu opinión nos ayuda a seguir mejorando. ¡Muchas gracias por tus amables palabras y tu maravillosa calificación de 5 estrellas!

Saludos cordiales,
El equipo de Opinew

Hi, we reached out in multiple ways to try to support your issue that was caused by another app and not by Opinew, unfortunately in this case you reached out to Shopify support for clarity and they gave you some terrible misinformation claiming that Opinew was causing the issue when it wasn't!

We have screenshots from yourself to the Shopify support agent which shows the lack of product knowledge from that support agent. Here is a summary of the conversation:

Danielle (Shopify Support Agent): "Opinew is also for retargeting, when did you activate this is seems like they are not properly cascading the abandoned checkout emails"
Your response: "I installed it Thursday same as Reputon eBay importer."
Danielle: "Okay no worries will have to contact the app developer directly to rectify the emails for the abandoned checkout"

This is false. Opinew isn't for retargeting nor does the core app have anything to do with abandoned checkout emails. Opinew had no code on your checkout page so it was impossible that it was causing your errors. It's worth noting that we never received communication from Shopify about this case.

Of course this was escalated to Shopify Partner support immediately for giving you false information. The service we subsequently received as a business from Shopify was unacceptable. Although the agent understood the situation and admitted how frustrating it must be. He confirmed that Shopify would not be issuing an apology to you as the merchant or us as the app. This is frustrating on many levels as it has left us with a loss of a valued customer, an unwarranted 1-star review and also left you with an unsolved issue not caused by Opinew.

We are sorry this has been a negative experience for you. We did our best to get Shopify to reach out to you with proof and with help to rectify their mistake. It's a shame their service to both you and us was so poor. We wish you the best for the future.

- Opinew Customer Success Team

Thanks so much for your glowing review! We're thrilled to hear that our Opinew app has proven to be essential to your Shopify experience and that our support team has been prompt and efficient in handling your queries. Your kind words are truly motivating for us.

Your feedback helps us continue to deliver great customer service and build better features. We love hearing how our app and team are making a difference.

Feel free to get in touch any time you need a hand. Thanks again from all of us at Opinew!

Hi there! We're glad to hear you find Opinew a good app for reviews. We always strive for excellence, and your 4-star rating tells us we're on the right track. If there's any way we can make your experience a 5-star one or if you have any other comments, please feel free to share. Your input plays a crucial role in our continuous effort to enhance our app.

Thanks again for your feedback!

Best,
The Opinew Team

Hi there! We’re thrilled to hear that you're finding our app useful so far. It's great that you've been happy with our support and the free features. As you continue to use Opinew, we're confident you'll find even more value in it. And should you decide to upgrade, rest assured our team is here to assist you every step of the way. Feedback like yours helps us strive to keep improving. Thanks for taking the time to share your thoughts.

Best wishes,
The Opinew Team

We're delighted to hear that you're enjoying Opinew Product Reviews App UGC! Thanks so much for taking the time to leave us a 5-star rating - it's greatly appreciated. Your positive feedback fuels our drive to deliver the best service possible. Don't hesitate to hit us up if there's anything more we can do for you!

- The Opinew team.

We zijn zo blij dat je blij bent met onze app! Het is geweldig om te horen dat uw ervaring is verbeterd, zelfs als het een beetje tijd heeft gekost om te beoordelen. Het betekent veel voor ons dat het goed gaat en dat onze app voor jou werkt, vooral als Franse gebruiker. Ons team werkt hard om ervoor te zorgen dat onze app voldoet aan de behoeften van al onze klanten. Bedankt voor het delen van je positieve ervaring, deze feedback helpt ons door te gaan met het leveren van uitstekende service.
- Het Opinew Team

Hi there,

We're thrilled to receive your positive feedback about Vatsal from our team. It's wonderful to know that our support team was able to provide swift and effective resolutions to your issues. We're here to ensure that your experience with our app is as seamless as possible.

Your feedback is crucial to ensuring we continue delivering the top-notch service you deserve. Thank you for taking the time to share this.

Best regards,
The Opinew Team