Reseñas (598)
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I really do not like the app. I find it slow and clunky, and lacks customizability, but Ken on the support team was very helpful.
Thank you for your feedback. We appreciate that you took the time to share your experience and we're glad to hear that Ken provided you with helpful support. We apologize for the issues you've faced with the app’s performance and customizability. Your insights are important to us, and we’re continuously working to improve the app. If you have any specific suggestions or concerns, please don’t hesitate to reach out to our support team again. We truly value your input.
Best regards,
The Opinew Team
I have been using the Opinew review app, and I’m honestly disappointed. On the free plan, each product is limited to only 6 reviews, and I couldn’t find any easy option to increase this number. I expected to be able to display more reviews per product, but there seems to be no setting or configuration to adjust it. I hope they improve this limit, because collecting reviews is crucial for building trust in our products.
Thank you for your feedback! We truly appreciate your input on the review limit in the free plan. We understand that having more reviews visible can significantly impact trust in your products, and we’re sorry for any frustration this has caused you. Your concerns are important to us, and we encourage you to connect with our support team for more information about our plans and potential solutions. We’re here to help!
Best regards,
The Opinew Team
The support staff was good
Thank you for your positive review! We're thrilled to hear that you had a good experience with our support staff. Your feedback is important to us, and we appreciate you taking the time to share it. If you have any more thoughts or need assistance in the future, feel free to reach out.
Best regards,
The Opinew Team
Third class service. I had this app integrated on my website for 1 year; after an year they said my free trail is expired, which was never mentioned before as I always had the free version on. On top of that; they removed the reviews I received during the time; and the widget. Tried getting in touch with the support team multiple times; and they dont seem to be able to fix it; nor even identify the issue. ISSUE: You guys removed my reviews. Simple
We are a paying customer (Starter). Amazon import reviews does NOT work properly.
Everything else works fine, but Amazon import reviews doesn't work well. We have had this issue several times in the past, and now again.
We have raised the issue 2 weeks ago to Support, and the only answer we get is "our technical team is working on it, we will solve it asap". 2 weeks already. Disappointing. As said, everything else works fine, but not the Amazon imports.
We appreciate your patience and understand your frustration regarding the Amazon review import.
Unfortunately, many of the challenges stem from Amazon's restrictions, which we are required to follow. That said, we recognize the importance of this feature and are actively working on a new importing method that will be released within the next month.
We truly appreciate your support and hope this update will provide a smoother experience. Thank you for your feedback!
Used this app for years, and then it stopped being able to tell when my orders were shipped, so I couldn't accurately send review requests. (which also were not able to automatically send, so I would have had to manually send them) Reached out numerous times over several weeks and was told it was being "looked in to" but there was never any update on their end. Uninstalled and moved to another app.
cumplio mis espectativas, gracias
Gracias por tu comentario y por compartir tu experiencia positiva con nosotros. Nos alegra saber que cumplimos tus expectativas. Si necesitas algo más, no dudes en contactarnos. Estamos aquí para ayudarte.
Atentamente,
El equipo de Opinew
bastante util la importacion de reseñas ayuda mucho al negocio ademas una excelente atencion al cliente en caso de dudas o problemas con la integracion de la app, muy eficientes
We´ve been using this app for more than a year now and I must say it works smoothly. During this time developers have implemented some new updates and features that make it even better. One of the more interesting things is the support, they´ll always give you a reply soon enough, solving any issue we may have.
Thank you so much for your thoughtful review! We are thrilled to know you're pleased with our app and have appreciated the new updates and features. It's great to hear that our support team has been able to assist you promptly and effectively with any issues. Your feedback means a lot to us and inspires us to work even harder in delivering quality service. Thanks for being a valued Opinew user for over a year!
Best Regards,
The Opinew Team
This app used to be decent... Then this past February I realized none of my reviews were syncing. Nothing worked, got nothing but errors. Reached out to support, went back and forth for weeks waiting for an update, finally they say it's Amazon restricting imports. I believe them, the other apps are dealing with it too. But those apps are $25/month, I WAS PAYING $500 for their top plan!!! And who knows how long my reviews weren't syncing for. Nothing was working except my $500/month payment to them. SAVE YOUR MONEY. Get one of the other apps for $25/month that do the SAME THING MAYBE EVEN MORE.
Thank you so much for your heartfelt feedback and the fantastic 5-star review! We're thrilled to know our team was able to assist you swiftly and resolve your minor theme issue in record time. And we're glad you found the switch to Opinew beneficial for your Amazon business.
Your words of encouragement mean the world to us, and stories like yours fuel our commitment to ensure top-notch service to all who use Opinew. Thank you for acknowledging our efforts, this truly means a lot.
We understand fast and efficient service is highly valued, and we are dedicated to continue this going forward. If you need any further assistance, don't hesitate to reach out to our support team again. Your feedback helps us to continue improving our app and customer service so please keep the comments coming.
Thanks again, from all of us at Opinew.
