Opinew Avis Clients & UGC

Hi, we reached out in multiple ways to try to support your issue that was caused by another app and not by Opinew, unfortunately in this case you reached out to Shopify support for clarity and they gave you some terrible misinformation claiming that Opinew was causing the issue when it wasn't!

We have screenshots from yourself to the Shopify support agent which shows the lack of product knowledge from that support agent. Here is a summary of the conversation:

Danielle (Shopify Support Agent): "Opinew is also for retargeting, when did you activate this is seems like they are not properly cascading the abandoned checkout emails"
Your response: "I installed it Thursday same as Reputon eBay importer."
Danielle: "Okay no worries will have to contact the app developer directly to rectify the emails for the abandoned checkout"

This is false. Opinew isn't for retargeting nor does the core app have anything to do with abandoned checkout emails. Opinew had no code on your checkout page so it was impossible that it was causing your errors. It's worth noting that we never received communication from Shopify about this case.

Of course this was escalated to Shopify Partner support immediately for giving you false information. The service we subsequently received as a business from Shopify was unacceptable. Although the agent understood the situation and admitted how frustrating it must be. He confirmed that Shopify would not be issuing an apology to you as the merchant or us as the app. This is frustrating on many levels as it has left us with a loss of a valued customer, an unwarranted 1-star review and also left you with an unsolved issue not caused by Opinew.

We are sorry this has been a negative experience for you. We did our best to get Shopify to reach out to you with proof and with help to rectify their mistake. It's a shame their service to both you and us was so poor. We wish you the best for the future.

- Opinew Customer Success Team

We appreciate your stellar 5-star review! We're thrilled to hear that the installation process was a breeze and that our fast syncing feature is working well for your wide range of products. We always aim to provide great value for the price, and your confirmation assures us that we're on the right track. Your feedback plays a significant role in our ongoing effort to serve our users better. Thanks again!

Best,
The Opinew Team

Hi there! We’re thrilled to hear that you're finding our app useful so far. It's great that you've been happy with our support and the free features. As you continue to use Opinew, we're confident you'll find even more value in it. And should you decide to upgrade, rest assured our team is here to assist you every step of the way. Feedback like yours helps us strive to keep improving. Thanks for taking the time to share your thoughts.

Best wishes,
The Opinew Team

We appreciate your wonderful feedback! It's great to hear that you find our app comprehensive and helpful for your e-commerce business. Thank you for recommending Opinew to others and for taking the time to share your experience with the Shopify community. Your endorsement means a lot to us. Your satisfaction is our top priority, and we are committed to providing excellent service to valuable customers like you.

Remember, we are here to assist you anytime.

Thanks again from the Opinew team.

Merci beaucoup pour votre avis positif et votre recommandation! Nous sommes ravis d'entendre que vous trouvez notre application facile à utiliser et que vous appréciez notre support par chat 24/7. Nous travaillons toujours pour rendre notre application utilisateur efficace et c'est toujours formidable de savoir que ça marche pour nos utilisateurs.

Notre objectif principal est de fournir une excellente expérience utilisateur, donc si vous avez des suggestions pour nous aider à nous améliorer davantage, n'hésitez pas à les partager. Vos commentaires sont très importants pour nous.

Merci encore pour votre soutien. Nous sommes là pour vous aider à chaque étape.

Cordialement,
L'équipe Opinew

Hello!

We're so delighted to hear that you're happy with our service and found our app helpful in adjusting your website. Your positive comments and the five-star review are so appreciated! We're here for you anytime you need our help.

Thank you for taking the time to share your feedback and the recommendation. Our goal is to provide the best product and service and hearing it from our customers means the world to us.

Best wishes,
The Opinew Team

This is really helpful to hear. I will pass on your comments to Daniel! -Tomasz

Hi there,

We're absolutely thrilled to hear that you've found our review app to be a must-have for your store. We strive to make things simple and are glad that you found the widget setup to be an easy process. Your kind words for our support team are really appreciated - they're here around the clock to make sure your experience remains seamless.

Your positive words give us the motivation to work even harder to make users' experiences outstanding like yours!

Thanks so much for taking the time to share this spectacular review! Your feedback holds immeasurable importance for us.

Best Wishes,
The Opinew Team

Nous sommes ravis d'entendre que vous appréciez notre application et le service client, et nous sommes heureux que nous ayons pu vous aider à résoudre le problème rapidement. Merci d'avoir pris le temps de partager votre expérience. Votre soutien signifie beaucoup pour nous ici chez Opinew. Encore merci!

-L'équipe Opinew

Olá, obrigado por sua avaliação positiva de 5 estrelas! Estamos muito felizes em ouvir que você está satisfeito com a nossa aplicação e que teve uma experiência positiva com nosso suporte ao cliente. Trabalhamos continuamente na melhoria do nosso serviço e o seu feedback é muito importante para nós. Se tiver alguma dúvida ou precisar de mais assistência no futuro, não hesite em entrar em contato. Agradecemos o seu apoio e continuaremos nos esforçando para atendê-lo melhor.

Com carinho, equipe Opinew.