Opinew Avis Clients & UGC

Sorry you had a bad experience. However in the 2 months you used our app, you contacted us 8 times and we helped you with the setup, all sorts of small adjustments, any queries related to how the app works. You were a very demanding customer, on the cheapest plan, but still got the full 7 days a week support, with replies within 30min or quicker.

After looking at the transcripts, support was always in a professional manner - can you please send me an example to support@opinew.com where you think it was rude or inappropriate? Maybe I have missed something?

Regarding exports - all the organic reviews can be exported, imported ones cannot. You need to find another importer tool to import those. That's to prevent people from importing via Opinew and then going to a free app with all the reviews. It's just fair IMHO.

Hi - sorry about this. Use this method to remove the code automatically: https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/

This is actually a problem with Shopify. They don't let us remove the code when you click uninstall in the app menu. You need to click the uninstall from inside the actual app and it will all be gone :)

Hi, we reached out in multiple ways to try to support your issue that was caused by another app and not by Opinew, unfortunately in this case you reached out to Shopify support for clarity and they gave you some terrible misinformation claiming that Opinew was causing the issue when it wasn't!

We have screenshots from yourself to the Shopify support agent which shows the lack of product knowledge from that support agent. Here is a summary of the conversation:

Danielle (Shopify Support Agent): "Opinew is also for retargeting, when did you activate this is seems like they are not properly cascading the abandoned checkout emails"
Your response: "I installed it Thursday same as Reputon eBay importer."
Danielle: "Okay no worries will have to contact the app developer directly to rectify the emails for the abandoned checkout"

This is false. Opinew isn't for retargeting nor does the core app have anything to do with abandoned checkout emails. Opinew had no code on your checkout page so it was impossible that it was causing your errors. It's worth noting that we never received communication from Shopify about this case.

Of course this was escalated to Shopify Partner support immediately for giving you false information. The service we subsequently received as a business from Shopify was unacceptable. Although the agent understood the situation and admitted how frustrating it must be. He confirmed that Shopify would not be issuing an apology to you as the merchant or us as the app. This is frustrating on many levels as it has left us with a loss of a valued customer, an unwarranted 1-star review and also left you with an unsolved issue not caused by Opinew.

We are sorry this has been a negative experience for you. We did our best to get Shopify to reach out to you with proof and with help to rectify their mistake. It's a shame their service to both you and us was so poor. We wish you the best for the future.

- Opinew Customer Success Team

We're sincerely sorry to hear about your experience with Opinew Product Reviews App UGC. It's quite unfortunate that our support team wasn't able to assist you promptly and that you encountered issues with the reviews not showing up on the category site. Your experience matters a lot to us-- we always aim to deliver efficient support and easy-to-navigate functionalities.

We would truly appreciate another chance to get this right. While we can't provide direct contact details here, please rest assured that we'll take the initiative to get in touch with you as soon as possible to help resolve your concerns.

Remember, your feedback helps us make significant improvements to our services. Thanks for taking the time to bring this to our attention.

Best Regards,
The Opinew Team

Our support is always more than happy to help with the uninstallation and we are usually able to do it right away or within a few hours from uninstall, even on the weekends. The merchant never got in touch with us.

The slowdown must have been caused by some other apps - Opinew is one of the best optimized apps - all of our javascript/css are merged into single files, minified and on a CDN network to reduce the weight and amount of network requests.

Sorry to hear that - we had limited availability to deal with support tickets because it was Christmas Eve, which I hope is understandable. If you want to help us install the app please get in touch.

Hi - sorry to hear you had a bad experience but you never got in touch with our support that's available on live chat every day of the week. Install the app again and we'll be more than happy to help.

You can always delete the imported reviews you don't want. You probably didn't see the button in the products section.

And to cleanly remove all the code press the uninstall button in the account menu of the app. That removes the code and then uninstalls the app.

Hi - here is a guide on how to automatically remove all the code cleanly from your theme without reinstalling it. Takes a few moments only.

https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/

Sorry about this - It's purely Shopify's fault that they don't let us developers remove the code when you uninstall. It's been a problem for years now.